Account Manager, Enterprise
InstabaseSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess 4+ years of experience in SaaS sales or account management, ideally serving enterprise-level clients in Indonesia or Southeast Asia, with a proven ability to manage large, strategic accounts and achieve renewals, upsells, and expansions. Exceptional communication, negotiation, and relationship-building skills are required, along with proficiency in CRM systems, pipeline analytics, and forecasting tools.
Responsibilities
The Account Manager will manage and expand relationships with key strategic customers in Indonesia, including Grab and Super Bank, collaborating with Renewal Specialists and Customer Success Managers to ensure timely renewals, drive expansions, and facilitate upsells. They will actively identify and pursue growth opportunities within existing accounts, enhance product adoption, and maximize value delivered by JumpCloud’s solutions, while maintaining accurate forecasting, reporting on KPIs, and collaborating with Marketing and New Business teams. The role also requires providing regular updates to regional leadership and engaging effectively with stakeholders, and periodically traveling to client sites to foster strong partnerships.
Skills
Account Management
Customer Relationship Management
Renewals
Upselling
Strategic Planning
Forecasting
Customer Success
Cross-Functional Collaboration
Growth Strategy
JumpCloud
Cloud-based identity and access management services
About JumpCloud
JumpCloud offers cloud-based directory services that help businesses manage user identities and access to IT resources like applications, networks, and devices from a single platform. It serves a variety of clients, including small and medium-sized businesses and larger enterprises, particularly in sectors that require strong IT security. The company operates on a subscription model with different service tiers, allowing clients to choose features that fit their needs and budgets. JumpCloud's goal is to simplify identity management and access control, enhancing security and operational efficiency for its users.
Key Metrics
Louisville, ColoradoHeadquarters
2012Year Founded
$371.3MTotal Funding
SERIES_FCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees