JumpCloud

Account Manager - Indonesia

Jakarta, Jakarta, Indonesia

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full Time
  • Salary: Not specified

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Team

We are seeking an experienced Account Manager based in Indonesia to oversee a portfolio of key strategic customers and partners including Grab, Super Bank, and other large regional clients. This role is fully remote but will require periodic travel to client sites to strengthen relationships and drive customer success.

Key Responsibilities

Account Management & Growth

  • Manage and expand relationships with key strategic customers in Indonesia, including Grab, Super Bank, and other significant partners.
  • Collaborate closely with Renewal Specialists and Customer Success Managers to ensure timely renewals, drive expansions, and facilitate upsells.
  • Actively identify and pursue opportunities for growth within existing accounts, enhancing adoption and maximizing the value delivered by JumpCloud’s solutions.

KPI Ownership & Strategic Planning

  • Primary KPIs include Net Annual Recurring Revenue, renewals, expansion revenue, and customer adoption metrics.
  • Develop and execute tailored account strategies to increase product adoption and uncover new revenue opportunities.
  • Maintain accurate forecasting and consistently report on key performance indicators and pipeline health.

Cross-Functional Collaboration

  • Partner with Customer Success teams to deliver exceptional customer experiences, ensuring deep adoption and satisfaction.
  • Collaborate with Marketing to execute targeted initiatives and campaigns that drive customer engagement and product usage.
  • Work closely with New Business teams to smoothly onboard new customers into your portfolio.

Reporting & Stakeholder Engagement

  • Provide regular and transparent updates to regional leadership on portfolio performance, growth initiatives, and market insights.
  • Engage effectively with internal and external stakeholders to align strategies and ensure customer success.

Requirements

  • 4+ years of experience in SaaS sales or account management, ideally serving enterprise-level clients in Indonesia or Southeast Asia.
  • Proven ability to manage large, strategic accounts with a track record of achieving renewals, upsells, and expansions.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Ability to travel periodically to client sites to foster strong partnerships and deepen engagement.
  • Proficiency with CRM systems, pipeline analytics, and forecasting tools.
  • Must be located in and authorized to work in Indonesia.
  • Fluent in English (speaking and writing) for internal business communication and the interview process.

Preferred Qualifications

  • Bachelor’s degree in Business, Technology, or related field; MBA a plus.
  • Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
  • Experience navigating complex sales cycles within hyper-growth SaaS environments.

Where you’ll be working/Location

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of Indonesia.

Language

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.

Why JumpCloud®?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenges for IT professionals, JumpCloud® is the place for you.

Skills

Account Management
Customer Relationship Management
Renewals
Upselling
Strategic Planning
Forecasting
Customer Success
Cross-Functional Collaboration
Growth Strategy

JumpCloud

Cloud-based identity and access management services

About JumpCloud

JumpCloud offers cloud-based directory services that help businesses manage user identities and access to IT resources like applications, networks, and devices from a single platform. It serves a variety of clients, including small and medium-sized businesses and larger enterprises, particularly in sectors that require strong IT security. The company operates on a subscription model with different service tiers, allowing clients to choose features that fit their needs and budgets. JumpCloud's goal is to simplify identity management and access control, enhancing security and operational efficiency for its users.

Louisville, ColoradoHeadquarters
2012Year Founded
$371.3MTotal Funding
SERIES_FCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Company Match
Remote Work Options

Risks

Increased competition from established IAM providers like Okta and Microsoft.
Rapid technological advancements may strain JumpCloud's resources to keep up.
Economic uncertainties could impact spending on IAM solutions, affecting revenue.

Differentiation

JumpCloud offers a unified platform for identity and device management.
The company provides Zero Trust security models for remote and hybrid work environments.
JumpCloud's SaaS Management capabilities address the rising importance of cloud-based applications.

Upsides

The global IAM market is projected to grow at a CAGR of 13.1% until 2030.
Increased demand for Zero Trust models aligns with JumpCloud's offerings.
Growing need for SME cybersecurity solutions supports JumpCloud's market presence.

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