Account Manager - Indonesia

Position Overview

• Location Type: Remote
• Job Type: Full Time
• Salary: Not specified

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Team

We are seeking an experienced Account Manager based in Indonesia to oversee a portfolio of key strategic customers and partners including Grab, Super Bank, and other large regional clients. This role is fully remote but will require periodic travel to client sites to strengthen relationships and drive customer success.

Key Responsibilities

Account Management & Growth

• Manage and expand relationships with key strategic customers in Indonesia, including Grab, Super Bank, and other significant partners.
• Collaborate closely with Renewal Specialists and Customer Success Managers to ensure timely renewals, drive expansions, and facilitate upsells.
• Actively identify and pursue opportunities for growth within existing accounts, enhancing adoption and maximizing the value delivered by JumpCloud’s solutions.

KPI Ownership & Strategic Planning

• Primary KPIs include Net Annual Recurring Revenue, renewals, expansion revenue, and customer adoption metrics.
• Develop and execute tailored account strategies to increase product adoption and uncover new revenue opportunities.
• Maintain accurate forecasting and consistently report on key performance indicators and pipeline health.

Cross-Functional Collaboration

• Partner with Customer Success teams to deliver exceptional customer experiences, ensuring deep adoption and satisfaction.
• Collaborate with Marketing to execute targeted initiatives and campaigns that drive customer engagement and product usage.
• Work closely with New Business teams to smoothly onboard new customers into your portfolio.

Reporting & Stakeholder Engagement

• Provide regular and transparent updates to regional leadership on portfolio performance, growth initiatives, and market insights.
• Engage effectively with internal and external stakeholders to align strategies and ensure customer success.

Requirements

• 4+ years of experience in SaaS sales or account management, ideally serving enterprise-level clients in Indonesia or Southeast Asia.
• Proven ability to manage large, strategic accounts with a track record of achieving renewals, upsells, and expansions.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to travel periodically to client sites to foster strong partnerships and deepen engagement.
• Proficiency with CRM systems, pipeline analytics, and forecasting tools.
• Must be located in and authorized to work in Indonesia.
• Fluent in English (speaking and writing) for internal business communication and the interview process.

Preferred Qualifications

• Bachelor’s degree in Business, Technology, or related field; MBA a plus.
• Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
• Experience navigating complex sales cycles within hyper-growth SaaS environments.

Where you’ll be working/Location

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of Indonesia.

Language

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.

Why JumpCloud®?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenges for IT professionals, JumpCloud® is the place for you.