Account Manager, Enterprise Brands

Position Overview

As an Account Manager, Enterprise Brands, you will own strategic client relationships post-sale, focusing on retention, revenue growth, and long-term value creation. You will work closely with cannabis brands to maximize impact through Dutchie’s AdTech platform and emerging brand solutions, positioning Dutchie as a trusted strategic partner. You bring a consultative mindset and deep understanding of AdTech, analytics, and brand/retailer trade dynamics. You are energized by a fast-moving environment, thrive on building authentic partnerships, and are skilled at translating insights into measurable outcomes.

Responsibilities

• Own client success from post-sale through renewal, ensuring seamless transitions from the Account Executive team and delivering high-impact onboarding and ongoing engagement.
• Drive account growth by identifying client needs and aligning Dutchie’s AdTech and emerging brand solutions to solve them - consistently delivering on upsell and expansion targets.
• Strengthen executive relationships, particularly with C-level decision-makers, by providing insight-driven recommendations and strategic counsel.
• Monitor performance metrics and campaign data to uncover insights, flag risks, and surface opportunities, acting as a proactive, data-informed advisor.
• Advocate for the client internally - sharing feedback, identifying friction points, and partnering cross-functionally (Product, BI, Brand Ops) to continuously improve the customer experience.
• Serve as a subject matter expert on Dutchie’s solutions - effectively articulating value, adapting to an evolving roadmap, and helping clients navigate change.
• Ensure high client satisfaction through consistent, transparent communication and a bias for action, building a strong foundation for long-term retention and referenceability.
• Maintain accurate forecasting and documentation in CRM tools, enabling strong visibility across revenue planning and relationship health.

Requirements

• 5+ years of experience in account management, client success, or similar roles, with a focus on managing and growing enterprise-level relationships.
• Track record of upselling or expanding complex solutions, ideally in AdTech, analytics, or trade marketing platforms.
• Executive presence and strong relationship-building chops—especially with senior brand stakeholders.
• A practical understanding of AdTech, brand/retail trade dynamics, and analytics with the ability to simplify complex concepts and align them to client needs.
• Comfortable with longer deal cycles and multiple stakeholders, navigating complexity with clarity and confidence.
• Proficient in reviewing, interpreting and synthesizing raw performance and sales data to build comprehensive performance recaps and upsell opportunities for clients.
• Highly collaborative - able to partner cross-functionally while still driving individual impact.
• Agile and curious - motivated by innovation and comfortable promoting new, evolving products.

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

Note: Salary and specific location details were not provided in the original description.