Account Manager at Rain

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

5–8+ years in Account Management / Customer Success for fintech, payments, banking-as-a-service, or API/SaaS platforms
Proven record hitting targets with mid-market and enterprise accounts
Payments & fintech fluency issuing/acquiring, card authorization & settlement, chargebacks, KYC/AML, compliance, and basics of stablecoins/crypto
Technical comfort working with APIs, and dashboards; you can partner with solution engineers when needed
Commercial acumen, someone with a strong negotiator who can structure renewals, MSAs, and pricing aligned to value
Clear writer/speaker who builds trust from user ops to the C-suite
Bias to action, organized, resourceful, and excellent at running multiple workstreams to deadlines
Desirable but not mandatory: Familiarity with Hubspot
Desirable but not mandatory: Global account experience across multiple regions/time zones
Desirable but not mandatory: Exposure to fast-moving sectors like fintech, or crypto

Responsibilities

Own the customer lifecycle post onboarding and into adoption, renewal, and expansion
Be the business quarterback across Product, Compliance, Risk, Support, and Engineering to unblock customers and ship outcomes
Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end
Translate product to value, explain Rain's product and compliance requirements in plain language
Monitor and improve performance by partnering on incident communications, postmortems, and continuous optimization
Gather and amplify feedback to inform product roadmaps and new features; advocate for customers while balancing platform health

Skills

Account Management

Customer Success

Fintech

Payments

Banking-as-a-Service

Customer Lifecycle

Revenue Expansion

Upselling

Cross-selling

Renewals

Cross-functional Collaboration

Incident Management

Postmortems

Product Advocacy

Compliance

Rain

Spend management platform for Web3 organizations

About Rain

Rain provides a spend management platform designed specifically for decentralized organizations in the Web3 ecosystem, such as DAOs and blockchain projects. The platform allows these organizations to manage their finances by integrating digital assets with traditional fiat currency systems, enabling seamless transactions. Rain's technology leverages blockchain infrastructure to facilitate instant and secure payments, allowing users to make real-world purchases more quickly than traditional methods. Unlike conventional fintech solutions that rely on outdated systems, Rain focuses on the unique needs of Web3 teams, offering a direct payment pipeline that connects them with vendors. The company's goal is to empower Web3 organizations to operate efficiently while maintaining the ability to transact with traditional merchants globally.

New York City, New YorkHeadquarters

2021Year Founded

$5.8MTotal Funding

SEEDCompany Stage

Fintech, Crypto & Web3Industries

11-50Employees

Benefits

Unlimited Paid Time Off

Flexible Work Hours

Health Insurance

Life Insurance

Equity Plan

Wellness Program

Team Summits

Risks

Nuvei's similar services in Latin America could impact Rain's market share.

Partnership with Portal and PayPal offers alternative payment methods, posing a threat to Rain.

Expansion into Latin America may expose Rain to regulatory challenges.

Differentiation

Rain offers a secure spend management platform for decentralized organizations like DAOs.

Rain leverages blockchain infrastructure for instant and secure transactions.

Rain integrates digital assets with fiat systems for seamless Web3 team operations.

Upsides

Rain's partnership with Paymentology enhances data-driven decision-making and customer experience.

Collaboration with Portal and PayPal can increase Rain's user base.

$6 million seed funding supports expansion in DAO and Web3 sectors.

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