Account Manager at Dow Jones

Seoul, South Korea

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, News, Business IntelligenceIndustries

Requirements

Strong time management skills, with an ability to develop and implement effective systems for managing administrative tasks and tracking progress against appropriate activity goals
Previous experience of working with financial customers
Strong results orientation, with the commitment and drive to achieve a new business goal in a demanding and competitive business environment
Ability to prioritize tasks and customers, to ensure time is maximized for revenue-retaining activities and the most important customers receive an excellent level of account management
Excellent communication skills (listening, questioning, written and verbal) to ensure the Dow Jones value position is clearly articulated to prospects, a persuasive business case is presented and a professional image always conveyed
Exceptional interpersonal skills in face-to-face meetings to ensure smooth progression of opportunities through the sales cycle, especially with multiple stakeholders from all levels of the business
Good level of business awareness to help build credibility with the client, spot potential opportunities within a peer group or industry sector, and express the benefits of Dow Jones in the appropriate business context
Exceptional negotiation and closing skills to manage renewals to a successful conclusion
A proven successful track record of success in selling business news and information products/services

Responsibilities

Generate new streams of Dow Jones revenue through sales of products and services which address prospects' business needs
Retain Dow Jones contract revenue in the assigned set of customers and ensure the Dow Jones products and services address customers' business needs
Maintain good levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer
Develop and execute a plan to manage all account renewals, initiating communication with the client at the right time and fulfilling contractual obligations for providing account information to the client
Responsible for all areas of account management, including the development of good account understanding, understanding clients' businesses and resolving issues in a timely manner; understand competitor solutions the client is using and the client's current and developing needs
Ensure appropriate levels of customer training and awareness are provided through your own means and partnering with the Account Development Team
Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling), and where appropriate, engage with Sales Specialists to bring to close
Work on retention initiatives for selected customers with the extended sales team available
Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales
Maintain accurate and appropriate client records within the global CRM system to provide timely management information

Skills

Key technologies and capabilities for this role

Account ManagementSalesRevenue GenerationCustomer RetentionUpsellingContract RenewalsClient CommunicationCompetitor AnalysisCustomer Training

Questions & Answers

Common questions about this position

What is the employment type for this Account Manager role?

This is a full-time position.

Is this Account Manager position remote or office-based?

This information is not specified in the job description.

What skills and experience are required for the Account Manager role?

Required skills include strong time management, previous experience working with financial customers, strong results orientation, and the ability to prioritize tasks and customers.

What is the company culture like at Dow Jones?

Dow Jones is described as one of the most dynamic, creative, and savvy news and information companies, a global leader that enlightens and inspires audiences with authoritative content across various media platforms.

What makes a strong candidate for this Account Manager position?

A strong candidate has previous experience with financial customers, strong time management and prioritization skills, and a results-oriented mindset to drive revenue retention and growth in a competitive environment.

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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