Account Manager at Dow Jones

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Media, B2BIndustries

Requirements

Strong time management skills, with an ability to develop and implement effective systems for managing administrative tasks and tracking progress against appropriate activity goals
Strong results orientation, with the commitment and drive to achieve a new business goal in a demanding and competitive business environment
Ability to develop strong business relationships in a phone-based and in-person-based environment
Strong level of business understanding for the industries covered in their set of customers
Ability to clearly express the value proposition and benefits of Dow Jones products and solutions

Responsibilities

Generate new streams of Dow Jones revenue through sales of products and services which address prospects' business needs (meet new business targets)
Retain Dow Jones contract revenue in the assigned set of customers and ensure products and services address customers' business needs (retention)
Maintain good levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer (relationships)
Develop and execute a plan to manage all account renewals, initiating communication with the client at the right time and fulfilling contractual obligations for providing account information (renewals)
Complete territory analysis to identify potential buying centers, plus the specific roles and individuals to be prospected; develop and execute a plan to grow territory by understanding the complete suite of Dow Jones products and successfully take them to market (identify prospects)
Responsible for all areas of account management, including development of good account understanding, understanding clients' businesses and resolving issues in a timely manner; understand competitor solutions and clients' current and developing needs (account management)
Ensure appropriate levels of customer training and awareness are provided through your own means and partnering with the Client Engagement team (rollout and adoption)
Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling), and engage with Sales Specialists to bring to close (develop opportunities)
Work on retention initiatives for selected customers with the extended sales team (teamwork)
Use product knowledge to help increase the value and adoption of Dow Jones solutions by the client (product knowledge)
Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales (forecasting)
Maintain accurate and appropriate client records within the global CRM system to provide timely management information (managing account information)

Skills

Key technologies and capabilities for this role

Account ManagementB2B SalesCustomer RetentionBusiness DevelopmentRelationship BuildingSales TargetsContract RenewalsTelephone SalesEmail CommunicationIn-Person Meetings

Questions & Answers

Common questions about this position

What is the typical number of accounts managed by an Account Manager?

An Account Manager typically manages around 100-150 accounts, depending on geography and industry sectors covered.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the main responsibilities of the Account Manager role?

The role involves managing a book of business of 100-150 accounts, retaining and growing existing revenue, prospecting new business, maintaining customer relationships via phone, email, and in-person meetings, handling renewals, and identifying upsell opportunities.

What kind of team will I be working with?

You will work within the B2B and Operations team, which provides services, solutions, and support to customers including financial institutions, corporations, universities, government agencies, executives, and business professionals, and collaborate with Sales Specialists and the Client Engagement team.

What makes a strong candidate for this Account Manager position?

A strong candidate will have the ability to develop strong business relationships via phone and in-person, display a strong level of business understanding for customer industries, meet new business targets, retain revenue, manage renewals, and identify growth opportunities.

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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