Deputy

Account Manager

Sydney, New South Wales, Australia

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Workforce Management, Customer SuccessIndustries

Position Overview

  • Location Type: Remote-first
  • Job Type: Full Time
  • Salary: Not specified

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

The Team

Our Customer Success team is passionate, creative, and customer-centric. We help advise and guide a wide variety of global customers from industries like healthcare to entertainment to retail and many more. Our key focus is empowering customers to utilize Deputy’s tools to achieve strategic outcomes and help them grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers.

The Role: Account Manager

As an Account Manager, you will focus on the commercial aspect of the customer partnership. You will proactively manage customer relationships around renewals and expansion conversations while becoming a trusted advisor to these customers. You will identify and understand new business opportunities that add value to your customer’s business and align Deputy with their strategic plans to build a stronger partnership. You are a highly motivated self-starter looking to engage and manage customers to ensure long term retention.

Responsibilities

  • Engage with multiple customers ranging from SMB, Mid-Market to Enterprise to build a stronger partnership between their business and Deputy
  • Own the relationship with key decision makers to drive renewal, expansion, and upsell conversations
  • Use data and work closely with Customer Success Managers to identify trends with accounts and strategic growth opportunities
  • Drive higher levels of adoption for customers who are underutilising the Deputy solution
  • Maintain a thorough understanding of a customer’s business needs
  • Manage sales funnel of renewals and expansion opportunities while working closely with legal, sales and marketing on commercial aspects of partnerships
  • Be proactive about flagging customer risk, issues and threats
  • Maintain knowledge of trends in workforce management, and time & attendance industry
  • Continuously analyse and deliver feedback to leadership teams and participate in process improvements as well as optimisation of existing procedures

Skills & Experience

  • 3+ years of B2B Account Management experience (managing a book of revenue and upselling)
  • Strong negotiation skills and ability to navigate multilayer organizations
  • Results oriented and demonstrate integrity with a proven and consistent record of top performance
  • Ability to understand and assess client objectives and create solutions
  • Excellent written and verbal communication skills, in particular a strong telephone presence and web presentation skills
  • Strong technical aptitude, previous use of Salesforce or similar CRM system
  • Willingness and ability to meet with key accounts face to face (when safe to do so)

Employee Perks

  • Ownership in the company via Share Option Plan

Skills

Customer Relationship Management
Renewals
Account Management
Client Engagement
Business Expansion
Customer Success

Deputy

Workforce management and staff scheduling platform

About Deputy

Deputy is a workforce management platform that simplifies staff scheduling, labor cost control, and timesheet management for businesses of all sizes. It allows users to create and share schedules easily, reducing scheduling workload by up to 50%, and includes features for demand planning and compliance with labor laws. The platform operates on a freemium model, offering a free starter plan and a premium package, and provides an open API for integration with other software systems. Deputy's goal is to help businesses manage their workforce efficiently while keeping labor costs low.

Sydney, AustraliaHeadquarters
2008Year Founded
$139.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Enterprise SoftwareIndustries
201-500Employees

Benefits

Health Insurance
401(k) Company Match
Flexible Work Hours
Stock Options
Paid Parental Leave
Private Health and Dental Insurance
Work from Home Stipend
Commuter Benefits

Risks

Increased competition from emerging platforms could erode Deputy's market share.
Reliance on a freemium model may limit revenue growth if users don't convert.
Data privacy concerns could lead to reputational damage and legal challenges.

Differentiation

Deputy offers a comprehensive platform for workforce management, including scheduling and compliance.
The platform's open API allows seamless integration with existing business software systems.
Deputy's freemium model provides accessibility to businesses of all sizes.

Upsides

Deputy achieved unicorn status, surpassing a billion-dollar valuation in 2023.
Integration with AI enhances demand planning and labor cost control for businesses.
Growing mobile-first solutions improve accessibility and user experience for workforce management.

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