Senior Manager of Account Management, Enterprise
Dandy140,000 - 170,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Workforce Management, Customer SuccessIndustries
Requirements
Candidates should have 3+ years of B2B Account Management experience, including managing a book of revenue and upselling, strong negotiation skills, and a results-oriented approach with a proven record of top performance. They should also possess excellent written and verbal communication skills, a strong telephone presence, and technical aptitude, including experience with CRM systems like Salesforce.
Responsibilities
As an Account Manager, you will focus on the commercial aspect of the customer partnership, proactively managing customer relationships around renewals and expansion conversations, becoming a trusted advisor, identifying and understanding new business opportunities, driving higher levels of adoption for customers, managing sales funnel of renewals and expansion opportunities, maintaining a thorough understanding of customer business needs, and driving higher levels of adoption for customers who are underutilising the Deputy solution. You will also be responsible for proactively flagging customer risk, issues, and threats, maintaining knowledge of trends in workforce management, and analysing and delivering feedback to leadership teams.
Skills
Customer Relationship Management
Renewals
Account Management
Client Engagement
Business Expansion
Customer Success
Deputy
Workforce management and staff scheduling platform
About Deputy
Deputy is a workforce management platform that simplifies staff scheduling, labor cost control, and timesheet management for businesses of all sizes. It allows users to create and share schedules easily, reducing scheduling workload by up to 50%, and includes features for demand planning and compliance with labor laws. The platform operates on a freemium model, offering a free starter plan and a premium package, and provides an open API for integration with other software systems. Deputy's goal is to help businesses manage their workforce efficiently while keeping labor costs low.
Key Metrics
Sydney, AustraliaHeadquarters
2008Year Founded
$139.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Enterprise SoftwareIndustries
201-500Employees