Account Manager
VantageSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Hospitality, Real Estate, Travel & TourismIndustries
Requirements
Candidates must possess at least 3 years of experience in account management, customer success, and/or sales, along with 1-3 years of experience in financial analysis, reporting, and decision-making related to financial impact. Prior experience in a client-facing role is required, and industry experience in vacation rentals, real estate, and/or hospitality is preferred. Strong negotiation and persuasion skills, excellent communication skills (both verbal and written), creative problem-solving abilities, exceptional time management and organizational skills, experience leading cross-functional collaboration, strong analytical skills, and a proactive mindset are also necessary. Availability to work US business hours (Pacific or Mountain Time) is required.
Responsibilities
The Account Manager in Owner Relations will develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets. They will analyze and optimize property performance by evaluating financial metrics and collaborating cross-functionally to drive improvements. The role involves troubleshooting and resolving issues, utilizing platforms like Salesforce and Zendesk, identifying and promoting additional services, collaborating with various internal teams to drive portfolio expansion and operational efficiency, and meeting key performance metrics related to owner satisfaction and engagement. Additionally, the Account Manager will provide support for their team by assisting with escalated guest and homeowner concerns and responding to communications, especially during high-volume periods.
Skills
Customer Relationship Management
Interpersonal Skills
Critical Thinking
Communication
Salesforce
Zendesk
Property Performance Analysis
Problem-Solving
Cross-Functional Collaboration
Property Marketing
Operational Efficiency
AvantStay
Luxury short-term rental management platform
About AvantStay
AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.
Key Metrics
West Hollywood, CaliforniaHeadquarters
2017Year Founded
$185.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, Real EstateIndustries
201-500Employees