AvantStay

Account Manager

United States

AvantStay Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Hospitality, Real Estate, Travel & TourismIndustries

Requirements

Candidates must possess at least 3 years of experience in account management, customer success, and/or sales, along with 1-3 years of experience in financial analysis, reporting, and decision-making related to financial impact. Prior experience in a client-facing role is required, and industry experience in vacation rentals, real estate, and/or hospitality is preferred. Strong negotiation and persuasion skills, excellent communication skills (both verbal and written), creative problem-solving abilities, exceptional time management and organizational skills, experience leading cross-functional collaboration, strong analytical skills, and a proactive mindset are also necessary. Availability to work US business hours (Pacific or Mountain Time) is required.

Responsibilities

The Account Manager in Owner Relations will develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets. They will analyze and optimize property performance by evaluating financial metrics and collaborating cross-functionally to drive improvements. The role involves troubleshooting and resolving issues, utilizing platforms like Salesforce and Zendesk, identifying and promoting additional services, collaborating with various internal teams to drive portfolio expansion and operational efficiency, and meeting key performance metrics related to owner satisfaction and engagement. Additionally, the Account Manager will provide support for their team by assisting with escalated guest and homeowner concerns and responding to communications, especially during high-volume periods.

Skills

Customer Relationship Management
Interpersonal Skills
Critical Thinking
Communication
Salesforce
Zendesk
Property Performance Analysis
Problem-Solving
Cross-Functional Collaboration
Property Marketing
Operational Efficiency

AvantStay

Luxury short-term rental management platform

About AvantStay

AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.

Key Metrics

West Hollywood, CaliforniaHeadquarters
2017Year Founded
$185.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, Real EstateIndustries
201-500Employees

Benefits

Insurance, Health & Wellness Package
Performance Bonus & Stock Options
Work From Home
Paternity Leave
Flexible Hours
Paid Time Off, Bereavement Leave, and Paid Holidays
Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership
Diversity Program
Job Training
Professional Development

Risks

Increased competition in the luxury short-term rental market may impact AvantStay's market share.
Recent layoffs may indicate financial instability or operational challenges at AvantStay.
Expansion into new markets may strain resources and lead to integration challenges.

Differentiation

AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.
The company operates in over 150 cities with a diversified portfolio of 2,000 properties.
AvantStay partners with major platforms like Homes & Villas by Marriott International.

Upsides

Increased demand for personalized travel experiences boosts AvantStay's growth potential.
The rise of 'workcations' presents an opportunity for AvantStay to market its properties.
Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.

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