AvantStay

Account Manager

United States

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Hospitality, Real Estate, Travel & TourismIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-time
  • Salary: $55,000 - $75,000 (based on location & experience)
  • Department: Product

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

We are looking for an Account Manager in Owner Relations to manage key property owner relationships, ensure owner satisfaction, and swiftly resolve challenges. The ideal candidate is an excellent communicator with strong interpersonal and critical-thinking skills, capable of fostering collaborative relationships in a fast-paced environment.

Responsibilities

  • Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets.
  • Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements.
  • Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems.
  • Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income.
  • Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency.
  • Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement.
  • Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office.

Requirements

  • Must be available to work US business hours, either Pacific or Mountain Time.
  • 3+ years of experience in account management, customer success, and/or sales.
  • 1-3 years of experience in financial analysis, reporting, and decision-making related to financial impact.
  • Prior experience in a client-facing role (required).
  • Industry experience in vacation rentals, real estate, and/or hospitality (preferred).
  • Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance.
  • Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings.
  • Creative problem-solving abilities, with a knack for identifying innovative opportunities.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines.
  • Experience leading cross-functional collaboration to drive high-impact projects.
  • Strong analytical skills, with the ability to interpret data and identify process improvement opportunities.
  • A proactive mindset, with the ability to take ownership in a fast-paced environment and tackle ambiguous challenges.

Benefits

  • Semi-annual bonus.
  • Employee stock option plan (ESOP).
  • Employer-sponsored healthcare plans (medical, dental, vision).
  • Generous time off, including unlimited PTO, volunteer & mental health days.
  • Paid parental leave.
  • Wellness & work from home reimbursements.
  • Complimentary and discounted stays at AvantStay properties.
  • Fully remote position - work from anywhere.

Company Information

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

Skills

Customer Relationship Management
Interpersonal Skills
Critical Thinking
Communication
Salesforce
Zendesk
Property Performance Analysis
Problem-Solving
Cross-Functional Collaboration
Property Marketing
Operational Efficiency

AvantStay

Luxury short-term rental management platform

About AvantStay

AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.

West Hollywood, CaliforniaHeadquarters
2017Year Founded
$185.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, Real EstateIndustries
201-500Employees

Benefits

Insurance, Health & Wellness Package
Performance Bonus & Stock Options
Work From Home
Paternity Leave
Flexible Hours
Paid Time Off, Bereavement Leave, and Paid Holidays
Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership
Diversity Program
Job Training
Professional Development

Risks

Increased competition in the luxury short-term rental market may impact AvantStay's market share.
Recent layoffs may indicate financial instability or operational challenges at AvantStay.
Expansion into new markets may strain resources and lead to integration challenges.

Differentiation

AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.
The company operates in over 150 cities with a diversified portfolio of 2,000 properties.
AvantStay partners with major platforms like Homes & Villas by Marriott International.

Upsides

Increased demand for personalized travel experiences boosts AvantStay's growth potential.
The rise of 'workcations' presents an opportunity for AvantStay to market its properties.
Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.

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