Account Manager at Adyen

Hong Kong

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

At least 6 years of experience managing enterprise level clients in a fast-paced and dynamic environment
Track record of winning share of wallet, cross-selling, and upselling deals for digital and retail clients (e.g., e-commerce, gaming, OTA, streaming services)
Excellent project management skills, including orchestrating complex projects and working with cross-functional teams
High-energy, dynamic, hands-on self-starter with proven commercial edge and entrepreneurial drive
Passionate about pushing boundaries and creating value in the payment space
Ability to work in uncertain situations and deal with ambiguity
Excellent communicator who can build relationships at all levels
Ability to work seamlessly with a global, multicultural team
Full professional proficiency in English, Cantonese, and Mandarin (for working with merchants in HK and Mainland China)

Responsibilities

Be fully responsible for the success and satisfaction of your merchants
Drive growth through increasing share of wallet, cross-selling, upselling, bringing valuable insights, and building strong relationships with key contacts
Build and sustain relationships with key merchant stakeholders and leverage them to drive the best possible merchant experience
Assess, clarify, and validate customer needs on an ongoing basis; deliver expertise, education, and guidance to merchants for their payments strategy
Coordinate any internal projects regarding your merchants
Work and collaborate with colleagues in the global Adyen team

Skills

Key technologies and capabilities for this role

Account ManagementRelationship BuildingCross-SellingUpsellingShare of WalletPayments StrategyCommercial AcumenStakeholder ManagementMerchant InsightsEnterprise Sales

Questions & Answers

Common questions about this position

What experience is required for the Account Manager role?

You need at least 6 years of experience managing enterprise-level clients in a fast-paced and dynamic environment, with a track record of winning share of wallet, cross-selling, and upselling deals for digital and retail clients like e-commerce, gaming, OTA, and streaming services.

What are the main responsibilities of the Account Manager?

You will be fully responsible for the success and satisfaction of your merchants, drive growth through increasing share of wallet, cross-selling and upselling, build strong relationships with key stakeholders, assess customer needs, provide payments expertise, and collaborate with the global Adyen team.

What is the company culture like at Adyen?

Adyen fosters a fast-paced, diverse, and entrepreneurial environment where motivated individuals tackle unique technical challenges as a team, with opportunities to own careers and deliver innovative solutions.

Is this Account Manager position remote or office-based?

This information is not specified in the job description.

What makes a strong candidate for this Account Manager role?

A strong candidate is a high-energy, dynamic self-starter with excellent project management skills, sharp commercial acumen, entrepreneurial drive, excellent communication skills, and the ability to work seamlessly with global multicultural teams while thriving in ambiguity.

Adyen

Global payments platform for businesses

About Adyen

Adyen simplifies and accelerates transactions for businesses by providing a comprehensive payments platform. This platform allows businesses to accept payments online, in-store, and on mobile devices. Adyen operates directly by processing payments without relying on third-party banks, which enables a seamless payment experience. The company serves a wide range of clients, from small startups to large enterprises, and generates revenue by charging transaction fees for each payment processed. Additionally, Adyen offers risk management tools to help businesses reduce fraud and chargebacks, as well as point-of-sale systems for in-store payments. Adyen's goal is to continuously innovate and expand its services to meet the diverse needs of its clients in the global payments industry.

Amsterdam, NetherlandsHeadquarters

2006Year Founded

$313.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Global exchange program

Adyen+

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Normal course of life

Risks

Increased competition from Spendesk in the European market threatens Adyen's market share.

BNPL expansion may lead to regulatory scrutiny in consumer protection-focused regions.

Collaboration with Doctolib exposes Adyen to healthcare data privacy and security risks.

Differentiation

Adyen offers a unified platform for online, in-store, and mobile payments.

The company holds acquiring licenses, allowing direct payment processing without third-party banks.

Adyen's AI-powered Uplift suite optimizes payment conversion and fraud management.

Upsides

Partnership with Intuit expands reach among UK small and mid-market businesses.

Collaboration with Affirm taps into a $185 billion BNPL market opportunity.

Adyen's healthcare partnerships open new revenue streams in the European market.

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