Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- Experience in customer success or account management with strategic enterprise businesses for B2B SaaS products
- Previous experience managing accounts for a long period, with successful renewal processes
- Ability to uncover and close new opportunities with accounts
- Willingness to share success stories and examples of previous achievements
- Strong relationships with executives, operators, and technical teams
- Ability to advocate for Top Brand needs and influence Loop's product roadmap
- Experience in developing and strengthening exceptional relationships with accounts
- Data-driven insights and recommendations for strategic business reviews
- Ability to increase adoption of Loop's features by tailoring updates to merchant-specific priorities
- Strong communication skills and ability to communicate with various stakeholders
Responsibilities
- Partner with Top Merchants on Shopify to maximize the value of the Loop partnership
- Ensure merchant onboarding experience is transformed through the partnership
- Develop and strengthen exceptional relationships with merchant accounts
- Host strategic business reviews with data-driven insights and recommendations
- Increase adoption of Loop's features by tailoring updates to merchant-specific priorities
- Build multi-threaded relationships across executives, operators, and technical teams
- Act as the voice of the customer, advocating for Top Brand needs and influencing Loop's product roadmap
- Collaborate with product teams to identify and secure expansion opportunities
- Mitigate risk and address challenges in account health
- Own renewal conversations and convey Loop's differentiated value and long-term impact
Skills
Loop
Simplifies payments with advanced technology.
About Loop
The company's main product simplifies payments in a complex industry, utilizing advanced technologies to streamline the process.
San Francisco, CaliforniaHeadquarters
2021Year Founded
$63.2MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Automotive & Transportation, Enterprise SoftwareIndustries
11-50Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Professional Development Budget
Physical and Mental fitness subsidies
Commuter Benefits
Risks
Increased competition may pressure Loop's market share and pricing.
Regulatory changes in Saudi Arabia could impact Loop's operations.
Cybersecurity threats pose risks to Loop's reputation and customer trust.
Differentiation
Loop's platform streamlines shipment document capture and invoice matching efficiently.
Partnerships with major players like J.P. Morgan enhance Loop's market credibility.
Loop's expansion into Saudi Arabia showcases its global reach and adaptability.
Upsides
AI integration boosts Loop's invoice matching accuracy and fraud detection.
Blockchain technology offers Loop enhanced transparency and security in payments.
IoT growth allows Loop to provide real-time tracking and analytics services.
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