[Remote] Strategic Merchant Success Manager, Enterprise at Loop

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

A few years of customer success or account management experience with strategic enterprise businesses for B2B SaaS products
Experience working with the ecommerce industry (highly preferred)
Managed accounts long enough to oversee the renewal process and successfully renewed many enterprise accounts
Accountable for revenue goals in the past and accomplished or exceeded them
Proven ways to uncover and close new opportunities with accounts, with examples
Involved in merchant communications in prior roles, either owning 100% or partnering with marketing teams for strategic messaging
Love data and have established data-driven insights or recommendations

Responsibilities

Be accountable to revenue retention goals for Loop’s enterprise merchants, including quarterly revenue retention targets for the largest and most complex merchants
Align Loop’s capabilities with merchant’s business goals to identify and secure expansion opportunities and mitigate risk
Own renewal conversations and convey Loop’s differentiated value and long-term impact
Anticipate risks, proactively address challenges, and design success plans to ensure account health
Accelerate customer adoption by developing and strengthening exceptional relationships with accounts
Host strategic business reviews with data-driven insights and recommendations that highlight ROI and future growth potential
Increase adoption of Loop’s features by tailoring updates to merchant-specific priorities
Build multi-threaded relationships across executives, operators, and technical teams
Act as the voice of the customer, advocating for Top Brand needs and influencing Loop’s product roadmap
Orchestrate projects across product, support, partnerships, and marketing teams, while influencing executive sponsors and operational leaders at accounts

Skills

Shopify

Account Management

Project Management

Stakeholder Management

Strategic Planning

Cross-Functional Collaboration

Ecommerce

Merchant Onboarding

Customer Success

Communication

Loop

Simplifies payments with advanced technology.

About Loop

The company's main product simplifies payments in a complex industry, utilizing advanced technologies to streamline the process.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$63.2MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Automotive & Transportation, Enterprise SoftwareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Professional Development Budget

Physical and Mental fitness subsidies

Commuter Benefits

Risks

Increased competition may pressure Loop's market share and pricing.

Regulatory changes in Saudi Arabia could impact Loop's operations.

Cybersecurity threats pose risks to Loop's reputation and customer trust.

Differentiation

Loop's platform streamlines shipment document capture and invoice matching efficiently.

Partnerships with major players like J.P. Morgan enhance Loop's market credibility.

Loop's expansion into Saudi Arabia showcases its global reach and adaptability.

Upsides

AI integration boosts Loop's invoice matching accuracy and fraud detection.

Blockchain technology offers Loop enhanced transparency and security in payments.

IoT growth allows Loop to provide real-time tracking and analytics services.

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