Airwallex

Account Management, Enterprise

Shanghai, Shanghai, China

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Financial ServicesIndustries

Requirements

Candidates should have at least 3 years of experience in a B2B customer-facing environment within the Financial or software solution industry. Experience in a consulting firm managing customer relationships and improving user experience is essential. Strong communication skills in English and Mandarin are required, along with the ability to develop and maintain networks to address customer issues. Candidates should be adept at handling various forms of customer interactions, including difficult conversations, and possess effective time management skills in a fast-paced environment. Experience in the payment industry is a significant advantage.

Responsibilities

The Account Manager will maintain relationships with Enterprise level accounts and identify upsell opportunities while collaborating with the sales team. They will manage day-to-day customer queries and issues, ensuring successful resolution and keeping customers informed on progress. The role includes leading Monthly/Quarterly Business Reviews, providing data analysis, and promoting new products. The Account Manager will educate customers on Airwallex products and proactively seek to improve the customer experience by identifying opportunities for enhancement and addressing root causes of issues while complying with all regulations and policies.

Skills

Account Management
Relationship Management
Upselling
Business Development
Customer Service
Communication
Data Analysis
Problem Solving
Collaboration

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Key Metrics

Eastern District, Hong KongHeadquarters
2015Year Founded
$877.4MTotal Funding
SERIES_ECompany Stage
FintechIndustries
1,001-5,000Employees

Benefits

Hybrid Work Options
Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.
Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.
Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.
The company integrates financial services into platforms, enhancing customer experience and efficiency.
Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.
The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.
Airwallex's expansion in EMEA with new offices boosts its international market presence.

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