Enterprise Account Manager
AffiniPaySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Financial ServicesIndustries
Requirements
Candidates should have at least 3 years of experience in a B2B customer-facing environment within the Financial or software solution industry. Experience in a consulting firm managing customer relationships and improving user experience is essential. Strong communication skills in English and Mandarin are required, along with the ability to develop and maintain networks to address customer issues. Candidates should be adept at handling various forms of customer interactions, including difficult conversations, and possess effective time management skills in a fast-paced environment. Experience in the payment industry is a significant advantage.
Responsibilities
The Account Manager will maintain relationships with Enterprise level accounts and identify upsell opportunities while collaborating with the sales team. They will manage day-to-day customer queries and issues, ensuring successful resolution and keeping customers informed on progress. The role includes leading Monthly/Quarterly Business Reviews, providing data analysis, and promoting new products. The Account Manager will educate customers on Airwallex products and proactively seek to improve the customer experience by identifying opportunities for enhancement and addressing root causes of issues while complying with all regulations and policies.
Skills
Account Management
Relationship Management
Upselling
Business Development
Customer Service
Communication
Data Analysis
Problem Solving
Collaboration
Airwallex
Cross-border payment solutions for businesses
About Airwallex
Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.
Eastern District, Hong KongHeadquarters
2015Year Founded
$877.4MTotal Funding
SERIES_ECompany Stage
FintechIndustries
1,001-5,000Employees