Account Executive (Strategic) at Dovetail

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Strong consultative sales experience: Extensive experience in a consultative sales role for a high-growth, SaaS business, with skills to navigate complex enterprise sales cycles while delivering a delightful customer experience
Breadth of skills across the sales process: Exceptional analytical and problem-solving skills, with operational skills to develop, report on, simplify, and improve sales processes
Pragmatism: Comfortable with ambiguity and an evolving sales process; resourcefully solve problems and make pragmatic trade-offs while holding a bigger, strategic goal in mind
Highly collaborative working style: Excellent, concise communication to easily convey thoughts, opinions, and feelings with customers and teammates
A great attitude: The right attitude towards a sense of urgency, risk, and ambiguity that comes with working at an early-stage startup
(Bonus) Experience selling in research, design, or customer experience product categories

Responsibilities

Manage sales process with Strategic enterprise leads: Own the full sales cycle from lead to close through a consultative sales approach; help prospects navigate complex sales cycles and manage relationships with procurement, IT, and legal to close new business
Manage expansion and growth of Strategic enterprise customers: Develop and maintain strong relationships with key stakeholders at largest accounts; understand customer needs to position products for upsell and cross-sell opportunities
Create and execute account plans to drive revenue growth: Partner with Customer Success to ensure customer success and adoption; monitor and analyze account health metrics, proactively engage to ensure satisfaction and deliver value
Help mature our business: Work cross-functionally with Sales, Marketing, Product, and Customer Success teams to contribute to business growth; pioneer new practices to improve sales efficiency and influence support for new initiatives
Employ a consultative sales approach: Create and deliver tailored consultative demonstrations of Dovetail for various audiences; develop intimate knowledge of Dovetail's capabilities and the market to effectively help prospects

Skills

Key technologies and capabilities for this role

Consultative SalesEnterprise SalesFull Sales CycleAccount ManagementUpsellCross-sellStakeholder ManagementAccount PlanningCustomer Success CollaborationRevenue Growth

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote position in New York to help with timezone coverage of the East Coast and EMEA, with no current office in New York but travel opportunities to the SF office.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills and experience are required for this Account Executive role?

The role requires strong consultative sales experience in a high-growth SaaS business, extensive skills in navigating complex enterprise sales cycles, and the ability to manage the full sales process from lead to close while delivering a delightful customer experience.

What is the company culture like at Dovetail?

Dovetail seeks ambitious problem solvers from diverse backgrounds who are passionate about their craft and excited about the mission to improve product quality through customer insights, with a growing team of 120+ across Sydney and San Francisco offices.

What makes a strong candidate for this Account Executive position?

A strong candidate will have extensive consultative sales experience in high-growth SaaS, proven ability to manage complex enterprise sales cycles, and skills in building relationships for expansion and revenue growth within strategic accounts.

Dovetail

SaaS platform for customer data analysis

About Dovetail

Dovetail offers a platform designed for businesses to analyze and manage customer data effectively. The platform enables users to transcribe, analyze, and identify key themes from customer feedback, which helps businesses understand their customers' needs and challenges. Dovetail also provides a secure storage solution for research data, allowing easy access for stakeholders to make informed decisions. Unlike many competitors, Dovetail emphasizes integration with popular tools like Slack, Atlassian, Notion, and Zapier, enhancing its usability within existing workflows. The company prioritizes security and compliance, holding SOC 2 certification and being prepared for GDPR and HIPAA regulations, which is crucial for businesses dealing with sensitive information. The goal of Dovetail is to empower businesses to gain deeper insights into their customers, ultimately aiding in better decision-making.

Sydney, AustraliaHeadquarters

2017Year Founded

$68.3MTotal Funding

SERIES_ACompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Equity for everyone

Annual retreats

Equal parental leave

Flexible work life balance

Development & growth opportunities

Extra paid days off

Medical, dental & vision coverage

Risks

Emerging AI-driven platforms increase competition for Dovetail.

New global data privacy regulations may require costly compliance measures.

Economic downturns could reduce enterprise IT budgets, affecting subscriptions.

Differentiation

Dovetail is the only AI-first insights hub for centralized customer feedback.

The platform integrates with tools like Slack, Atlassian, and Notion for seamless insights.

Dovetail offers SOC 2 certification, ensuring high data security and compliance.

Upsides

Dovetail raised $63M in Series A, valuing it over $700M.

Growing demand for AI-driven insights boosts Dovetail's market potential.

Advancements in NLP enhance Dovetail's customer feedback analysis capabilities.

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