Account Executive - Enterprise

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

Freshworks is a company that builds uncomplicated service software that delivers exceptional customer and employee experiences. They help organizations grow and improve their operations through their customer experience (CX) and employee experience (EX) software. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ software to fuel customer loyalty and service efficiency.

Job Description

As an Account Executive, Enterprise, you will be a key driver in expanding Freshworks’ footprint within Enterprise organizations. This role focuses on engaging multiple stakeholders, delivering customized ITSM and EX solutions, and empowering enterprises to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles.

Key Responsibilities

• Solution Selling: Develop tailored ITSM and EX strategies for enterprise clients, demonstrating how Freshworks’ solutions enhance productivity and employee engagement.
• Stakeholder Management: Collaborate with diverse decision-makers across departments to address their unique challenges and deliver impactful outcomes.
• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles.
• Customized Engagements: Create and present compelling value propositions that align with enterprise customer goals and budgets.
• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless end-to-end experiences for prospects and clients.

Qualifications

• Experience: 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.
• Expertise: Advanced knowledge of SaaS platforms and their role in driving enterprise efficiency.
• Hands-on experience: With departmental ITSM solutions and advanced EX platforms designed to enhance productivity and employee engagement.
• Skills:
  • Mastery in solution selling and pipeline management.
  • Strong analytical abilities to assess customer needs and provide tailored recommendations.