8x8

Account Executive, CCaaS SW or SE

Illinois, United States

8x8 Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess a proven track record in successfully selling Unified Communications and Contact Center solutions, with a strong understanding of enterprise sales processes and methodologies. They should have experience in prospecting new business, developing account plans, and managing the entire sales cycle, including price and term negotiations. Furthermore, candidates should demonstrate a thorough knowledge of 8x8’s products and services and the ability to identify customer needs and recommend appropriate solutions.

Responsibilities

The Account Executive will be responsible for prospecting new business, partnering with the sales development representative (SDR) to build qualified leads, developing a strong understanding of key differentiators, internal/external systems, and sales methodologies, and closing deals by managing all aspects of the sales cycle, including price and term negotiations. They will also be tasked with selling the company’s products or services to new and existing accounts with an emphasis on new logos, identifying customer needs, determining optimal products and services, and developing account-specific plans to optimize sales. Additionally, the Account Executive will be responsible for working through prospecting, proposal, contract, installation, and ongoing service, meeting or exceeding assigned sales objectives, completing regular sales forecasting with accuracy, and attending ongoing sales & certification training.

Skills

Sales methodologies
Prospecting
Proposal development
Contract negotiation
Deal closure
Customer needs analysis
Communication
Interpersonal skills
Product knowledge (Unified Communications, Contact Center solutions)

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Key Metrics

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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