[Remote] Account Executive at CVS Health

Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health InsuranceIndustries

Requirements

Minimum 3 years account management or customer service experience in Behavioral Health, Medicare, Employee Assistance Programs, or healthcare field
Demonstrated proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams and Outlook)
Excellent written, verbal and interpersonal communication skills
Strong reporting and data analytics mindset, including proficiency in Salesforce, Tableau, Power BI or other similar tools
Ability to build strong relationships and effectively resolve difficult disputes and business challenges with peers, clients, brokers, and consultants
Ability to remain calm under pressure and work collaboratively with various constituents (internal/external) to determine the best possible solution/path forward
Proactive, organized and detail oriented, with ability to manage multiple initiatives simultaneously
Bachelor's degree or equivalent experience. (Preferred: Strong financial and business acumen.)

Responsibilities

Manages project plans for RFL/Medicare initiatives and implementations and works across functions to ensure successful execution
Creates client reporting and data driven insights to demonstrate program value and identifies opportunities for program evolution
Manages, develops, and cultivates relationships with key Medicare contacts, support areas (i.e., care management) and vendors
Supports MWB leadership team in innovating programs for Aetna Medicare through Mental Well-being and Resources for Living offerings
Investigates and follows through on customer escalations
Supports execution of profitable retention and growth, strategic initiatives, relationship development and service excellence
Supports new enterprise plan sponsor onboarding, if applicable
Ensures initiatives and action items are in alignment with client objectives and member program strategy
Partners with cross-functional teams in working with internal enterprise plan sponsor services to ensure programs and services are implemented correctly

Skills

Account Management

Client Relationship Management

Project Management

Client Reporting

Data Analysis

Program Management

Customer Escalation

Stakeholder Management

Medicare

Mental Health

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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