Responsibilities

The Account Director will collaborate with OLIVER to align account strategies with the client’s commercial goals, build trust-based client relationships with an effective engagement strategy, ensure consistent brand representation, identify growth opportunities, propose solutions, and advise on budget spending. They will also create strategic presentations, negotiate solutions and diplomatically manage account conflicts, provide thought leadership, uphold Service Level Agreements, demonstrate service value, identify and escalate relationship risks with solutions, ensure compliance with OLIVER and client procedures, train clients on OLIVER’s methods, identify and brief the operations team on process optimizations, lead project planning, conduct weekly client and internal status meetings, and oversee all projects to ensure timely delivery.