UserTesting

Strategic Accounts Director

United States

UserTesting Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Market Research, Customer Experience, SaaSIndustries

Requirements

Candidates should possess a Bachelor's degree and demonstrate a proven track record of success in strategic account management, with experience in driving revenue growth and customer retention.

Responsibilities

The Strategic Accounts Director will be responsible for achieving quarterly and annual sales and growth targets, managing customer retention, delegating tasks to a team, developing and owning the territory pipeline, and partnering with various teams to drive business development and customer success.

Skills

Customer Relationship Management
Pipeline Development
Territory Strategy
Team Leadership
Customer Retention
Sales Growth
Partnership Management

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

Key Metrics

San Francisco, CaliforniaHeadquarters
2007Year Founded
$147.6MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.
Privacy regulations like GDPR may limit UserTesting's data collection capabilities.
Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.
The platform provides rapid, high-quality feedback from a diverse, global audience network.
UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.
The company is expanding its global market presence with new executive appointments.
Growing demand for remote user testing solutions boosts UserTesting's market potential.

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