Account Director

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Salary not provided in the description)

Atlan is a leading active metadata platform helping organizations transform data chaos into clarity and seamless collaboration. We empower ambitious teams across industries to unlock the full potential of their data. Recognized as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together.

Impact & Purpose

• Lead the Metadata Revolution: Be the guiding force that helps data teams collaborate better and elevate governance in the era of Active Metadata Management.
• Team Up with Industry Giants: Work hand-in-hand with Fortune 500 companies and game-changing startups.
• Drive Real-World Impact: Help customers unlock serious ROI by optimizing their metadata management and fueling their data-driven success.
• Shape the Future: Your insights matter! Play a key role in refining Atlan’s solutions and making an impact on the data community.

Your Mission at Atlan

• Trusted Advisor: Partner with Atlan’s largest and most strategic customers, understanding their unique needs and crafting solutions to maximise their value.
• Relationship Maestro: Build rock-solid relationships with CDOs, CIOs, data analysts, and stakeholders at every level.
• Success Champion: Lead seamless onboarding, training, and continuous support to ensure sky-high adoption and user satisfaction.
• Data Hero Evangelist: Amplify customer success stories and inspire the global data community to embrace the power of Active Metadata Management.
• Builder: Help shape and refine Atlan’s Customer Success framework, making it even more effective and impactful.

Requirements

• Experience: 15+ years of experience in SaaS Account Management, Strategic Customer Success, Account Directorship, or Consulting roles focused on data and technology solutions.
• Bonus: Experience with data governance, quality, or related fields.
• Passionate Advocate: Belief in the magic of data collaboration and a relentless commitment to customer success.
• Technical Prowess: Strong grip on the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt, and more.
• Strategic Thinker: Ability to translate customer needs into actionable insights, helping them achieve measurable ROI while driving product improvements.
• Commercial Ace: Experience in managing renewals and spotting opportunities for expansion.

Responsibilities

• (Responsibilities not explicitly listed in the description)

Application Instructions

• (Application instructions not provided in the description)