Director, Technical Account Management
AirtableSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Data Management, Metadata Platform, SaaSIndustries
Requirements
Candidates should possess 15+ years of experience in SaaS Account Management, Strategic Customer Success, Account Directorship, or Consulting roles focused on data and technology solutions, with bonus points for experience in data governance, quality, or related fields. A strong understanding of the data ecosystem and technologies such as Snowflake, BigQuery, Tableau, Looker, and dbt is required.
Responsibilities
As an Account Director, you will be a Trusted Advisor, partnering with Atlan’s largest and most strategic customers to understand their unique needs and craft solutions to maximize their value. You will also build rock-solid relationships with CDOs, CIOs, data analysts, and stakeholders at all levels, driving seamless onboarding, training, and continuous support to ensure sky-high adoption and user satisfaction. Furthermore, you will be a Success Champion, amplifying customer success stories and inspiring the global data community to embrace the power of Active Metadata Management, while helping shape and refine Atlan’s Customer Success framework.
Skills
SaaS Account Management
Customer Success
Account Directorship
Consulting
Data Solutions
Technology Solutions
Relationship Building
Customer Onboarding
Training
Support
Evangelism
Solution Refinement
Atlan
Unified platform for data management and collaboration
About Atlan
Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.
Singapore, SingaporeHeadquarters
2019Year Founded
$195.5MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees