Senior Technical Account Manager
SnowflakeSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries
Requirements
The ideal candidate should possess a Bachelor's degree in a related field, along with a minimum of 8 years of experience in technical account management, solution architecture, or a similar customer-facing role within a SaaS environment, and a strong understanding of enterprise customer needs. Experience with platform configuration and integration is also required, as is the ability to coach and mentor technical teams.
Responsibilities
As the Director of Technical Account Management, you will lead and scale a team of Technical Account Managers and Base Optimization experts, serving as trusted advisors to Airtable’s most strategic customers. You will deliver an exceptional support experience through technical guidance, customized support, and strategic partnerships, ensuring high retention, adoption, and growth. Additionally, you will work cross-functionally to help customers unlock complex use cases, drive program development, and influence product development through customer advocacy, while leveraging data and KPIs to inform decisions and prioritize resources.
Skills
Customer Success Leadership
Solution Architecture
Platform Configuration
Integration
Technical Guidance
Relationship Management
Team Coaching
Mentoring
Customer Enablement
Scalable Platform Design
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
Key Metrics
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees