Responsibilities

The Senior Accounts Head will develop and implement high-quality customer management strategies aligned with company goals, focusing on the Chinese customer market in the Philippines. They will lead and manage the team's daily operations, setting clear objectives and overseeing execution. The role involves establishing and maintaining long-term relationships with clients, understanding their business needs, and developing tailored solutions. Additionally, the candidate will drive revenue growth by uncovering customer needs and collaborating with internal teams to provide suitable solutions. Managing customer satisfaction and retention rates, conducting market analysis, and leading contract negotiations with major clients are also key responsibilities.