Senior Customer Success Manager
Vantage140,000 - 165,000 USD/year
- Full Time
- Senior (5 to 8 years)
$196,800 – $228,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Software & TechnologyIndustries
Requirements
Candidates should possess 5+ years of experience leading customer-facing teams, preferably in Customer Success or Account Management, and a passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for their team. They should have experience managing Mid-Market and Enterprise customers with complex product requirements and multiple levels of stakeholders, along with a proven track record of establishing executive-level relationships and navigating issues. Strong critical thinking and clear communication skills are required, as well as the ability to make decisions using frameworks and backed by data, and a history of thriving in a fast-paced environment and leading teams through change.
Responsibilities
As the Senior Manager, Strategic Customer Success, you will hire, mentor, and develop a team of expert Customer Success Managers, fostering a culture of customer centricity, high performance, and accountability. You will influence the design of the customer success methodology, including implementation, adoption, customer value, and risk management, and define strategies to achieve KPIs such as revenue retention and customer health. Through coaching, you will drive adoption of effective portfolio prioritization, success planning, risk management, and expansion identification, and develop enablement programs to ensure your team members are experts in Vanta’s products and the cybersecurity space. You will partner closely with cross-functional teams including revenue operations, product, marketing, and sales, and thrive in a fast-paced startup environment, contributing to transformational change.
Skills
Customer Success Management
Account Management
Team Development
Stakeholder Management
Critical Thinking
Data-Driven Decision Making
Change Management
Cybersecurity
Emerging Technologies
Vanta
Automates SOC 2 compliance for businesses
About Vanta
Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.
Key Metrics
San Francisco, CaliforniaHeadquarters
2018Year Founded
$343.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees