Remote Jobs at Kustomer

Customer service platform for businesses

New York City, New York, United States

United States
Remote

Software Engineer, Infrastructure/Back-end (Staff/Senior Staff)

Kustomer

Candidates must hold a Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or possess equivalent practical experience. They should have at least 8 years of experience building and managing large-scale, highly available, distributed web applications. Mastery of a high-level programming language such as Go, Python, or JavaScript is required, along with experience solving scale challenges in complex distributed systems. Candidates should also have experience …

  • Salary not specified
  • Full Time
  • Senior (5 to 8 years)
New York
Remote

Engineering Manager

Kustomer

Candidates should possess a Bachelor's degree in Computer Science or a related field, along with at least 5 years of experience in backend engineering, specifically with experience in designing and building robust systems. Strong leadership and people management skills are required, including the ability to mentor and guide a team of engineers. Experience with automation processes and a deep understanding of technical vision and execution are also necessary.

  • $180,000 - $205,000/year
  • Full Time
  • Senior (5 to 8 years)
United States
Remote

Engineering Manager (Product Engineering)

Kustomer

Candidates should possess a Bachelor’s degree in Computer Science or a related field, along with a minimum of 5 years of experience in software engineering, preferably with a focus on backend systems and database design. Strong technical leadership skills and experience managing engineering teams are essential, as is a solid understanding of software development methodologies and best practices.

  • Salary not specified
  • Full Time
  • Junior (1 to 2 years)
United States
Remote

Technical Recruiter/Talent Partner (Technology)

Kustomer

Candidates should possess a Bachelor's degree in Human Resources, Business Administration, or a related field, and have at least 3-5 years of experience in technical recruiting, with a focus on technology roles. Strong sourcing skills and experience recruiting for Software Engineers, Security Engineers, and Product/UXR professionals are required. Demonstrated ability to partner with hiring managers and understand their needs is essential, along with experience in full-cycle recruiting processes …

  • Salary not specified
  • Full Time
  • Junior (1 to 2 years)
United States
Remote

Product Designer (Senior)

Kustomer

Candidates should possess a Bachelor's degree in Design, Human-Computer Interaction, or a related field, and have at least 5 years of experience as a Product Designer, demonstrating a strong understanding of the design process and user experience principles. Experience working with conversational CRM platforms or customer service applications is preferred, along with a portfolio showcasing relevant design work and a demonstrated ability to quickly learn and adapt to new technologies and product …

  • $60,000 - $90,000/year
  • Full Time
  • Mid-level (3 to 4 years), Senior (5 to 8 years)
United States
Remote

Commercial Account Executive

Kustomer

Candidates should possess at least 3 years of quota-carrying experience, with a proven track record of consistently exceeding sales quotas, and experience selling to SMB and/or Commercial accounts with complex sales cycles. They should have experience working with Sales Methodologies such as MEDDPICC and Sandler, and experience selling SaaS CRM solutions. Additionally, familiarity with HIPAA compliance and experience selling to the CX side of the house is preferred.

  • Salary not specified
  • Full Time
  • Mid-level (3 to 4 years)
New York
Remote

Principal Software Engineer

Kustomer

The Principal Software Engineer should possess a strong understanding of software architecture and engineering principles, and demonstrate a passion for AI and automation technologies. Candidates should be detail-oriented, professional, and adaptable to new technologies and methodologies, with a structured approach to work and a commitment to high personal standards.

  • Salary not specified
  • Full Time
  • Expert & Leadership (9+ years)
United States
Remote

Software Engineer, Product Engineering (Senior, Staff+)

Kustomer

Candidates should possess a Bachelor’s degree in Computer Science or a related field, along with a minimum of 5 years of experience in full-stack software development. Strong proficiency in Node.js, React, Golang, and AWS is required, alongside comfort with AI tools and a desire to contribute to AI-powered product features.

  • Salary not specified
  • Full Time
  • Senior (5 to 8 years), Expert & Leadership (9+ years)
United States
Remote

Software Engineer, AI Platform (Senior, Staff+)

Kustomer

Candidates should possess a Bachelor’s degree in Computer Science or a related field, with a minimum of 7 years of experience in software engineering, and at least 3 years of experience in AI platform development. Strong understanding of agentic architectures, modern AI frameworks such as TensorFlow or PyTorch, and distributed computing concepts are required. Experience with semantic data processing and observability infrastructure is also desired.

  • Salary not specified
  • Full Time
  • Senior (5 to 8 years), Expert & Leadership (9+ years)
United States
Remote

Software Engineer, SRE (Staff/Senior Levels)

Kustomer

Candidates should possess a Bachelor’s degree in Computer Science or a related field, and have at least 3 years of experience in software engineering, with a preference for experience in Site Reliability Engineering. Strong experience with cloud infrastructure, particularly AWS, is required, along with a solid understanding of CI/CD processes and automation tools. A passion for AI and automation technologies is highly desired.

  • Salary not specified
  • Full Time
  • Expert & Leadership (9+ years), Senior (5 to 8 years)
United States
Remote

Tech Ops Systems Engineer/ SysAdmin (Mac)

Kustomer

Candidates should possess a strong understanding of macOS systems administration and experience with Mac provisioning and zero-touch onboarding, as well as familiarity with tools like Jamf Pro and KolideDrive. Experience with hardware operations, including repairs and inventory management, is also required, along with the ability to troubleshoot technical challenges and drive deflection through knowledge base design and automation.

  • Salary not specified
  • Full Time
  • Junior (1 to 2 years)
United States
Remote

Kustomer Engineering Referrals

Kustomer

Candidates should possess a strong understanding of software engineering principles and experience with SaaS platforms, ideally with a focus on conversational AI or CRM systems. Familiarity with agentic AI concepts and experience with building responsive, context-aware applications are highly desirable. A Bachelor's degree in Computer Science or a related field is preferred, and experience with technologies like Python, JavaScript, and cloud platforms (AWS, GCP, or Azure) would be beneficial.

  • Salary not specified
  • Full Time
  • Junior (1 to 2 years)
United States
Remote

Technical Support Engineer (6pm-3am EDT, Sunday-Thursday shift)

Kustomer

Candidates should have 2+ years of experience in a similar role, with experience in SaaS companies and startups being a plus. Fluency in Spanish is also required.

  • Salary not specified
  • Full Time
  • Mid-level (3 to 4 years), Senior (5 to 8 years)