Enterprise Account Executive, EMEA
HightouchSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Relationship Management, Software, BiotechnologyIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote, and where is it based?
This role is remote and based in the UK, reporting to the Head of Sales/EMEA.
What is the salary or compensation for this position?
This information is not specified in the job description.
What experience is required for this Enterprise Account Executive role?
A proven track record as an Account Executive with experience across EMEA is required, particularly in closing large enterprise deals.
What is the company culture like at Kustomer?
Kustomer has a passionate and collaborative team called the 'Krew' who care deeply about enhancing customer service experiences, seek individuals eager to learn and be challenged, and has transitioned to a remote-friendly company with annual events like Kamp Kustomer.
What makes a strong candidate for this role?
Strong candidates are passionate about closing large enterprise deals, have proven sales experience in EMEA, and can partner with SDR, Partnerships, and marketing teams to build and maintain a book of business while meeting sales quotas.
Kustomer
Customer service platform for businesses
About Kustomer
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.
New York City, New YorkHeadquarters
2015Year Founded
$227.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees
Benefits
Holistic wellness, including physical and mental health services
Paid leave for new parents
Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses
Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money
Personalized assistance navigating all of the information, resources, and programs available to support your family care needs
Competitive retirement plan
Life insurance and survivor support
Equity awards
Complimentary access to TurboTax
On-site or video tax consultations to answer your questions
Legal support through Hyatt Legal for you and/or your parents if you need it
Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook
Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success
Generous paid time off
A 30-day paid break every five years
Leave programs so that you can take the time you need to care for yourself or your family when you need it
Risks
Integration challenges with WhatsApp could disrupt services if not managed well.
AI tools may face regulatory scrutiny in regions with strict AI regulations.
Reliance on AI could lead to dissatisfaction if complex queries aren't handled effectively.
Differentiation
Kustomer offers a unified timeline view for seamless omnichannel customer service.
The platform provides no-code customization, allowing quick adaptation to business changes.
Kustomer integrates AI tools like KIQ Customer Assist to enhance service efficiency by 45%.
Upsides
Integration with WhatsApp expands Kustomer's reach to over 2 billion users.
Recent $60M funding boosts Kustomer's resources for product and market expansion.
CRM Powered Proactive Messaging improves customer engagement and satisfaction.
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