Engineering Manager

Position Overview

• Location Type: Remote
• Job Type: FullTime
• Salary: $180K - $205K

Kustomer is the industry-leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint, and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote-friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration, and communication, and our Krew gets together for both KKO and Kamp Kustomer each year.

About Kustomer

• Kustomer is the industry-leading conversational CRM platform.
• Founded in 2015 by Brad Birnbaum and Jeremy Suriel.
• Raised over $200M in funding.
• Acquired by Meta in 2022 and spun out in 2023, backed by Battery, Redpoint, and Boldstart Ventures.

Role: Engineering Manager - Automations Team

• Responsible for developing and maintaining automation processes within the Kustomer platform.
• Dual role: hands-on technical lead and empathetic people manager.
• Guides a team of engineers, fostering growth and performance.
• Key role in designing and building robust backend systems.
• Shapes technical vision and execution in collaboration with Product and stakeholders.
• Drives engineering best practices, improves code quality, and scales systems.

Requirements

• (Details not provided in the original description)

Responsibilities

• (Details not provided in the original description)

Company Information

• Location: Remote (with a strong NYC presence)
• Founded: 2015
• Funding: Over $200M raised
• Current Backing: Battery, Redpoint, and Boldstart Ventures ($60M investment)