Kustomer

Engineering Manager

New York, New York, United States

Kustomer Logo
$180,000 – $205,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Relationship Management (CRM), Software/TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science or a related field, along with at least 5 years of experience in backend engineering, specifically with experience in designing and building robust systems. Strong leadership and people management skills are required, including the ability to mentor and guide a team of engineers. Experience with automation processes and a deep understanding of technical vision and execution are also necessary.

Responsibilities

As an Engineering Manager, you will lead the Automations team, responsible for developing and maintaining automation processes within the Kustomer platform, guiding engineers from diverse backgrounds, shaping the technical vision and execution, driving engineering best practices, improving code quality, and scaling systems in collaboration with Product and other stakeholders. You will also play a hands-on role in building backend systems that enhance the Kustomer platform and automation capabilities.

Skills

Leadership
Team Management
Customer Experience
CRM Platforms
AI
Automation
No-code Configuration
Data Platform
Communication
Collaboration

Kustomer

Customer service platform for businesses

About Kustomer

Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.

Key Metrics

New York City, New YorkHeadquarters
2015Year Founded
$227.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees

Benefits

Holistic wellness, including physical and mental health services
Paid leave for new parents
Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses
Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money
Personalized assistance navigating all of the information, resources, and programs available to support your family care needs
Competitive retirement plan
Life insurance and survivor support
Equity awards
Complimentary access to TurboTax
On-site or video tax consultations to answer your questions
Legal support through Hyatt Legal for you and/or your parents if you need it
Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook
Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success
Generous paid time off
A 30-day paid break every five years
Leave programs so that you can take the time you need to care for yourself or your family when you need it

Risks

Integration challenges with WhatsApp could disrupt services if not managed well.
AI tools may face regulatory scrutiny in regions with strict AI regulations.
Reliance on AI could lead to dissatisfaction if complex queries aren't handled effectively.

Differentiation

Kustomer offers a unified timeline view for seamless omnichannel customer service.
The platform provides no-code customization, allowing quick adaptation to business changes.
Kustomer integrates AI tools like KIQ Customer Assist to enhance service efficiency by 45%.

Upsides

Integration with WhatsApp expands Kustomer's reach to over 2 billion users.
Recent $60M funding boosts Kustomer's resources for product and market expansion.
CRM Powered Proactive Messaging improves customer engagement and satisfaction.

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