[Remote] Solutions Consultant, EMEA at Kustomer

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Service, SaaSIndustries

Requirements

Sales focused and technically savvy
Successful in selling alongside account executives
Ability to convince C-level and director level executives of the technical merits of the software solution
Ability to work closely with Sales, Marketing, and Product Managers as the technical bridge between AEs and prospects
Ownership of the prime technical relationship with prospects to drive customer satisfaction
Proactive management and delivery of technical information to customers onsite, online, and via telephone

Responsibilities

Working closely with Sales teams, peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer
Evangelizing Kustomer platform value to customers (including business & IT executives)
Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable
Development of a technical sales strategy
Configuring and effectively demonstrating solutions in a way that closely reflects each customer's business (tailored demonstrations)
Mapping RFI/RFP requirements to software solutions
Scoping, managing and executing technical aspects of the sales cycle in collaboration with the EMEA-based sales team

Skills

Key technologies and capabilities for this role

CRMAIAutomationCustomer ServiceProblem-SolvingSalesConsultingMessaging Platforms

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote and Kustomer is a remote-friendly company with team members located throughout the US and United Kingdom.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills are required for the Solutions Consultant role?

The role requires being sales-focused and technically savvy, with strong problem-solving abilities for complex business problems, and the capacity to collaborate with sales teams and convince C-level executives of technical merits.

What is the company culture like at Kustomer?

Kustomer's Krew consists of passionate, collaborative people who care deeply about enhancing customer service experiences, value learning and challenges, and foster togetherness through annual events like KKO and Kamp Kustomer.

What makes a strong candidate for this Solutions Consultant position?

Strong candidates enjoy problem-solving complex business problems, are sales-focused yet technically savvy, excel at collaborating with sales teams, and can convince C-level executives of innovative solutions in a driven, collaborative environment.

Kustomer

Customer service platform for businesses

About Kustomer

Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.

New York City, New YorkHeadquarters

2015Year Founded

$227.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Holistic wellness, including physical and mental health services

Paid leave for new parents

Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses

Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money

Personalized assistance navigating all of the information, resources, and programs available to support your family care needs

Competitive retirement plan

Life insurance and survivor support

Equity awards

Complimentary access to TurboTax

On-site or video tax consultations to answer your questions

Legal support through Hyatt Legal for you and/or your parents if you need it

Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook

Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success

Generous paid time off

A 30-day paid break every five years

Leave programs so that you can take the time you need to care for yourself or your family when you need it

Risks

Integration challenges with WhatsApp could disrupt services if not managed well.

AI tools may face regulatory scrutiny in regions with strict AI regulations.

Reliance on AI could lead to dissatisfaction if complex queries aren't handled effectively.

Differentiation

Kustomer offers a unified timeline view for seamless omnichannel customer service.

The platform provides no-code customization, allowing quick adaptation to business changes.

Kustomer integrates AI tools like KIQ Customer Assist to enhance service efficiency by 45%.

Upsides

Integration with WhatsApp expands Kustomer's reach to over 2 billion users.

Recent $60M funding boosts Kustomer's resources for product and market expansion.

CRM Powered Proactive Messaging improves customer engagement and satisfaction.

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