[Remote] Executive Assistant to the CEO at Kustomer

New York, New York, United States

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$85,000 – $120,000Compensation

Junior (1 to 2 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, SaaS, Enterprise SoftwareIndustries

Skills

Key technologies and capabilities for this role

Executive supportCalendar managementEmail managementTravel coordinationMeeting coordinationStakeholder managementAdministrative coordinationDocumentation

Questions & Answers

Common questions about this position

What is the salary range for the Executive Assistant to the CEO position?

The salary range is $85K - $120K.

Is this role remote or does it require in-office work?

The role is based in the New York Metropolitan Area (NY, NJ, CT) with commutable distance to Manhattan required, and may include some in-person duties in the NYC Metro Area including hybrid in-office. The company has transitioned to a remote friendly policy overall.

What skills or qualities are most important for this Executive Assistant role?

Key qualities include driving productivity, optimizing efficiency, anticipating needs, proactively solving issues, enhancing culture, event planning, company-wide meeting preparation, light office management, and supporting the executive team.

What is the company culture like at Kustomer?

Kustomer's Krew consists of passionate and collaborative people who care deeply about their work and enhancing customer service experiences. They seek individuals eager to learn and be challenged daily in a remote-friendly environment with annual Kamp Kustomer gatherings.

What makes a strong candidate for this Executive Assistant position?

Strong candidates are proactive problem-solvers who excel at anticipating needs, optimizing efficiency, and handling administrative tasks like event planning and executive support, while being passionate about customer service and company culture.

Kustomer

Customer service platform for businesses

About Kustomer

Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.

New York City, New YorkHeadquarters

2015Year Founded

$227.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Holistic wellness, including physical and mental health services

Paid leave for new parents

Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses

Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money

Personalized assistance navigating all of the information, resources, and programs available to support your family care needs

Competitive retirement plan

Life insurance and survivor support

Equity awards

Complimentary access to TurboTax

On-site or video tax consultations to answer your questions

Legal support through Hyatt Legal for you and/or your parents if you need it

Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook

Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success

Generous paid time off

A 30-day paid break every five years

Leave programs so that you can take the time you need to care for yourself or your family when you need it

Risks

Integration challenges with WhatsApp could disrupt services if not managed well.

AI tools may face regulatory scrutiny in regions with strict AI regulations.

Reliance on AI could lead to dissatisfaction if complex queries aren't handled effectively.

Differentiation

Kustomer offers a unified timeline view for seamless omnichannel customer service.

The platform provides no-code customization, allowing quick adaptation to business changes.

Kustomer integrates AI tools like KIQ Customer Assist to enhance service efficiency by 45%.

Upsides

Integration with WhatsApp expands Kustomer's reach to over 2 billion users.

Recent $60M funding boosts Kustomer's resources for product and market expansion.

CRM Powered Proactive Messaging improves customer engagement and satisfaction.

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