Zoom

ZCX Channel CSE

United States

Zoom Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & Services, Telecommunications, Customer ServiceIndustries

Requirements

Candidates should possess 5+ years of CX/Cloud CCaaS Channel Solution Engineering experience, demonstrating strong business and technical acumen within the CX industry, including Contact Center, Workforce Management, Workforce Engagement Management, Reporting/Analytics, Chatbot, Voicebots, and AID. They should have a detailed understanding of industry regulatory requirements and security requirements within CX environments, as well as an understanding of sell-through channel sales motions.

Responsibilities

The Partner Consulting Solution Engineer will serve as a trusted advisor for North America and LATAM CX channel Partners, translating technical and business requirements into solutions, building trust with Partner Customer Experience pre-sales teams, leadership, and other key stakeholders, and developing and maintaining lasting relationships with CX channel Partners. This role involves building technical business plans with a focus on CX Partners to drive Zoom CX adoption, executing technical presales training and ongoing enablement for ZCX Partners, engaging with ZCX Product teams to drive Partner and customer feedback, and advocating for Channel led partnership strategy and vision.

Skills

Customer Experience
CX
Contact Center
Cloud CCaaS
Workforce Management
Workforce Engagement Management
Reporting/Analytics
Chatbot
Voicebots
AI
Security Requirements
Regulatory Compliance
Technical Presales
Partner Enablement
Product Feedback
Market Trends

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

Key Metrics

San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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