Senior Sales Engineer
8x8Salary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & Services, Telecommunications, Customer ServiceIndustries
Requirements
Candidates should possess 5+ years of CX/Cloud CCaaS Channel Solution Engineering experience, demonstrating strong business and technical acumen within the CX industry, including Contact Center, Workforce Management, Workforce Engagement Management, Reporting/Analytics, Chatbot, Voicebots, and AID. They should have a detailed understanding of industry regulatory requirements and security requirements within CX environments, as well as an understanding of sell-through channel sales motions.
Responsibilities
The Partner Consulting Solution Engineer will serve as a trusted advisor for North America and LATAM CX channel Partners, translating technical and business requirements into solutions, building trust with Partner Customer Experience pre-sales teams, leadership, and other key stakeholders, and developing and maintaining lasting relationships with CX channel Partners. This role involves building technical business plans with a focus on CX Partners to drive Zoom CX adoption, executing technical presales training and ongoing enablement for ZCX Partners, engaging with ZCX Product teams to drive Partner and customer feedback, and advocating for Channel led partnership strategy and vision.
Skills
Customer Experience
CX
Contact Center
Cloud CCaaS
Workforce Management
Workforce Engagement Management
Reporting/Analytics
Chatbot
Voicebots
AI
Security Requirements
Regulatory Compliance
Technical Presales
Partner Enablement
Product Feedback
Market Trends
Zoom
Video conferencing and online meeting solutions
About Zoom
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.
San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees