Consultant

Employment Type: Consultant Location Type: United States, Remote

Position Overview

As a Consultant, you will place the customer at the center of everything we do, making their journey simple, valuable, and delightful. This is an individual contributor role focused on helping customers implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system, and supporting customer training.

Role & Responsibilities

• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success.
• Facilitate thorough discovery and data gathering sessions with customers.
• Work with Sr. Consultants and Solution Architects to build a Solution Blueprint based on data gathering for the best possible design.
• Define, manage, and deliver on customer expectations throughout the implementation process.
• Configure Legion products according to the solution blueprint, updating design documents as needed.
• Thoroughly test the configured system via both unit testing and end-to-end system testing prior to delivery.

Customer Centric Consulting

• Provide configuration reviews and configuration knowledge transfers to customers.
• Deliver live customer training for areas such as train-the-trainer for administrators and store managers.
• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer.
• Assist customers with software testing along with roll-out activities such as data loads and system initialization.
• Develop long-lasting relationships.
• Actively set and manage expectations.
• Continually acquire knowledge about our customers and solutions to grow adoption.
• With occasional guidance, communicate well in demanding situations internally and externally to all levels of individuals in ways that support troubleshooting and problem-solving.
• Be familiar with compliance and labor laws and how they impact customers.

Project Management

• Understand flexibility and learn how to prepare when needs change.
• Identify and document requirements and processes.
• Seek guidance on aspects of requirements that are out of immediate scope.
• Identify business process improvements.
• Identify noticeable use cases.
• Learn to understand and prevent scope creep.
• Take ownership of configuration tasks assigned within the implementation project plan.
• Work with teams within Legion to ensure implementation timelines and support SLAs are met.

Legion Expertise

• Identify, report, and prioritize bugs & enhancements.
• Gain and maintain core product expertise for end users and configuration.
• Grow product knowledge through regular release training.
• Communicate upcoming release themes and dates to the customer.
• Recommend best practices for using Legion to help store managers and team members get the most from their Legion investment.
• Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product.

You Will Do Well in This Role When You…

• Become a trusted advisor to customers, hyper-focused on quality and successful adoption.
• Have a passion for helping customers adopt new AI technology.
• Accept personal responsibility for the quality and timeliness of work.
• Set personal objectives that meet organizational needs.
• Are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences.
• Build positive relationships with peers while working remotely on projects executed across geographies and cultures.
• Listen continuously, learn from others, and leverage input.
• Possess unquestionable integrity, credibility, and character, proactively demonstrating high moral and ethical behavior.
• Constantly improve your own work methods to gain state-of-the-art agile skills.
• Commit to sustainability.