YugabyteDB Support Engineer

British Columbia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Database, Cloud Computing, Enterprise SoftwareIndustries

Requirements

Candidates should have a strong background in databases, with a preference for distributed databases like YugabyteDB, CockroachDB, or Apache Cassandra. Solid experience as a System Administrator for Unix/Linux environments is required. Experience in a customer-facing technical support role, proficiency with SQL and database administration concepts, strong sysadmin skills in Unix/Linux including shell scripting (Bash, Python), familiarity with cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes, excellent problem-solving and analytical skills, and exceptional written and verbal communication abilities are also necessary. Hands-on experience with YugabyteDB, experience with configuration management tools such as Ansible, and a genuine passion for open-source technology are ideal.

Responsibilities

The YugabyteDB Support Engineer will work directly with enterprise customers to troubleshoot, replicate, and resolve complex technical issues. They will become a technical expert in YugabyteDB, its architecture, and its ecosystem, providing an exceptional customer experience through timely and effective communication. The role involves acting as a customer advocate, collaborating with engineering and product teams to resolve bugs and enhance the product. Responsibilities also include developing and contributing to the internal and external knowledge base, participating in a follow-the-sun, on-call rotation, managing and prioritizing a queue of support tickets, and administering and troubleshooting Unix/Linux environments as they relate to YugabyteDB deployments.

Skills

YugabyteDB

Distributed Databases

Unix-like systems

PostgreSQL

Cloud-native architecture

Troubleshooting

Technical Support

Customer Service

YugaByte

Distributed SQL database for cloud applications

About YugaByte

Yugabyte offers a distributed SQL database called YugabyteDB, designed for large-scale applications that require high availability and resilience. The database allows businesses to manage vast amounts of data across multiple locations, ensuring accessibility and security. Unlike competitors, Yugabyte combines an open-source version with commercial offerings, providing flexibility and enterprise-grade support. The company's goal is to deliver reliable database solutions for data-intensive industries such as finance, e-commerce, and healthcare.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$282.1MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Comprehensive health benefits

Competitive compensation

Flexible hours and time off

Have fun together

Work from home

Opportunities to try, learn, and grow

Risks

Competition from CockroachDB and Google Spanner could impact Yugabyte's market share.

Maintaining open-source community engagement may become challenging as commercial offerings expand.

New data privacy regulations may require significant adjustments to Yugabyte's compliance strategies.

Differentiation

YugabyteDB offers native disaster recovery orchestration, a first in distributed SQL databases.

YugabyteDB's PostgreSQL compatibility attracts enterprises migrating from traditional databases like AWS Aurora.

Yugabyte's open-source model fosters a large community, enhancing innovation and collaboration.

Upsides

Yugabyte's PCI DSS Level 1 compliance boosts adoption in the financial sector.

Scout24's transition to YugabyteDB highlights its multi-region resilience and high availability.

The rise of cloud-native applications increases demand for YugabyteDB's scalable solutions.

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