Xfinity Retail Sales Consultant at Comcast

Bluefield, West Virginia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Technology, TelecommunicationsIndustries

Requirements

Passion for teamwork, vision to revolutionize industries, and goal to lead in media and technology
Knowledge of sales compensation plan and its key elements
Ability to work a flexible schedule including evenings, weekends, holidays, variable schedules, and overtime
Willingness to work in alternate stores outside of home base store
Regular, consistent, and punctual attendance
Ability to carry and lift up to 25 pound boxes
Ability to stand and move about the store constantly
Completion of training requirements
Active engagement in team huddles and learning
Skills: Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Understanding of Operating Principles
Enthusiasm as learners, users, and advocates of technology, products, services, and digital tools
Participation in Net Promoter System (huddles, call backs, feedback)

Responsibilities

Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
Provide product demonstrations to educate customers on full product capabilities to maximize their experience
Take a customer-first approach with all customer interactions, listen and evaluate customer needs, and provide appropriate solutions
Achieve sales and customer experience goals and objectives
Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gain their consent
Perform operational and administrative tasks
Partner with customer care to resolve customer issues, as appropriate
Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
Comply with all company and retail operational policies and procedures
Own the customer experience by thinking and acting in ways that put customers first, provide seamless digital options, and make them promoters
Know products and services, especially digital tools and experiences
Win as a team by working together and being open to new ideas
Drive results and growth
Respect and promote inclusion & diversity
Do what's right for each other, customers, investors, and communities
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

SalesCustomer ServiceProduct DemonstrationCustomer OnboardingAdministrative TasksCustomer Care

Questions & Answers

Common questions about this position

What is the pay for the Xfinity Retail Sales Consultant role?

The position pays $22.69+ hourly, consisting of a $15.00/hour base salary plus targeted commission.

Is this a remote position, or do I need to work in a store?

This is an in-store retail role requiring you to stand and move about the store constantly, with a flexible schedule including evenings, weekends, holidays, and possible work in alternate stores.

What skills are required for this sales consultant position?

Key skills include product and sales knowledge, customer service with a customer-first approach, achieving sales goals, and demonstrating professionalism with integrity.

What is the work environment like at Comcast for this role?

The environment emphasizes teamwork, passion for innovation in media and technology, customer-first experiences, and active participation in team huddles and learning.

What makes a strong candidate for this Retail Sales Consultant job?

Strong candidates show passion for products, a customer-first mindset, ability to achieve sales goals, flexibility with scheduling including evenings and weekends, and physical capability to lift up to 25 pounds.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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