Xfinity Retail Sales Consultant at Comcast

Harrisburg, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Strong communication skills
Critical thinking and problem-solving abilities
Customer-focused mindset
Persuasion skills
Professional integrity
Resilience
Self-motivation
Teamwork abilities
Technical knowledge
Workplace organization skills
Ability to work a flexible schedule including evenings, weekends, holidays, variable schedules, and overtime
Ability to work in alternate stores outside of home base store
Regular, consistent, and punctual attendance
Ability to carry and lift up to 25-pound boxes and stand/move about the store constantly
Completion of training requirements

Responsibilities

Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
Provide product demonstrations to educate customers on full product capabilities to maximize their experience
Take a customer-first approach with all customer interactions, listen and evaluate customer needs, and provide appropriate solutions
Achieve sales and customer experience goals and objectives
Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gain their consent
Perform operational and administrative tasks
Partner with customer care to resolve customer issues, as appropriate
Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
Comply with all company and retail operational policies and procedures
Complete training requirements and actively engage in team huddles and learning
Understand and know sales compensation plan and its key elements
Understand Operating Principles and make them guidelines for work
Own the customer experience by thinking and acting in ways that put customers first, provide seamless digital options, and make them promoters
Be enthusiastic learners, users, and advocates of technology, products, services, digital tools, and experiences
Win as a team by working together and being open to new ideas
Be an active part of the Net Promoter System by joining huddles, making call backs, and helping elevate opportunities
Drive results and growth
Support a culture of inclusion
Do what's right for each other, customers, investors, and communities
Other duties as assigned

Skills

sales

customer service

product demonstration

customer onboarding

retail operations

sales excellence

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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