Xfinity Retail Sales Consultant at Comcast

Pueblo, Colorado, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, EntertainmentIndustries

Requirements

High School Diploma or equivalent
Generally, 2-5 years of related experience (preferred)

Responsibilities

Work directly with customers in a retail location, evaluating their potential product needs and making appropriate recommendations
Provide outstanding customer service with all customer interactions
Help customers interpret and clarify their account statements and pay their bills in the store
Solve customer issues, answer questions, assist with accounts, upgrade services, and process requests
Provide expert-level understanding of Comcast products and services for customers
Maintain detailed sales product knowledge, including competitive information
Contribute to a fun and competitive environment by connecting products and services to customers' everyday lifestyles
Understand and apply Operating Principles as guidelines for job performance
Own the customer experience by putting customers first, providing seamless digital options, and making them promoters of products and services
Be enthusiastic learners, users, and advocates of Comcast's technology, products, services, and digital tools
Win as a team by collaborating, being open to new ideas, and making big things happen
Participate actively in the Net Promoter System through huddles, call backs, and elevating opportunities to improve for customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, customers, investors, and communities

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesSales ConsultingProduct RecommendationsCustomer InteractionsNeeds Assessment

Questions & Answers

Common questions about this position

What is the pay for the Xfinity Retail Sales Consultant position?

The position pays $22.59+ hourly, consisting of a $14.90 base rate plus targeted commission.

Is this a remote position or does it require working in a store?

This is not a remote role; it requires working directly with customers in a retail location.

What skills are needed for this sales consultant role?

Key skills include providing outstanding customer service, evaluating customer product needs and making recommendations, solving customer issues, and maintaining detailed knowledge of Comcast products and competitive information.

What is the company culture like at Comcast?

Comcast fosters a culture of innovation, teamwork, customer focus, and a fun competitive environment, with recognition as a Great Place to Work, top LinkedIn company, and DiversityInc leader.

What makes a strong candidate for this role?

Strong candidates are tech enthusiasts who flourish with learning new things, excel in customer support, and thrive in a fast-paced, competitive retail environment.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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