Xfinity Retail Sales Consultant at Comcast

Manchester, New Hampshire, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, MediaIndustries

Requirements

Strong communication skills
Critical thinking and problem-solving abilities
Customer-focused mindset
Persuasion skills
Professional integrity
Resilience
Self-motivation
Teamwork capabilities
Technical knowledge
Workplace organization skills
Ability to work a flexible schedule including evenings, weekends, holidays, variable schedules, and overtime
Ability to work in alternate stores outside of home base store
Regular, consistent, and punctual attendance
Ability to carry and lift up to 25-pound boxes
Ability to stand and move about the store constantly
Completion of training requirements
Understanding of sales compensation plan and its key elements

Responsibilities

Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
Provide product demonstrations to educate customers on full product capabilities to maximize their experience
Take a customer-first approach with all customer interactions, listening and evaluating customer needs to provide appropriate solutions
Achieve sales and customer experience goals and objectives
Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services, gaining their consent
Perform operational and administrative tasks
Partner with customer care to resolve customer issues, as appropriate
Consistently demonstrate sales excellence and professionalism with integrity and a warm, friendly demeanor to customers and teammates
Comply with all company and retail operational policies and procedures
Actively engage in team huddles and learning
Understand and apply Operating Principles in daily work
Own the customer experience by putting customers first, providing seamless digital options, and making them promoters of products and services
Be an enthusiastic learner, user, and advocate of company technology, products, services, and digital tools
Win as a team by collaborating and being open to new ideas
Participate actively in the Net Promoter System through huddles, call backs, and elevating opportunities for improvement
Drive results and growth
Support a culture of inclusion
Do what's right for each other, customers, investors, and communities
Perform other duties and responsibilities as assigned

Skills

Sales

Customer Service

Product Demonstration

Customer Onboarding

Retail Operations

Administrative Tasks

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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