Xfinity Retail Sales Consultant at Comcast

Springfield, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, RetailIndustries

Requirements

Passion for teamwork, vision to revolutionize industries, and goal to lead in media and technology
Ability to work with moderate supervision/guidance and be accountable for individual results and team impact
Knowledge and understanding of sales compensation plan and its key elements
Flexible schedule including evenings, weekends, holidays, variable schedules, and overtime as needed; may work in alternate stores
Regular, consistent, and punctual attendance
Ability to carry and lift up to 25 pound boxes, stand, and move about the store constantly
Completion of training requirements and active engagement in team huddles and learning
Skills: Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Understand and apply Operating Principles; own customer experience; know products/services; win as a team; participate in Net Promoter System; drive results and growth; respect inclusion & diversity; do what's right for stakeholders

Responsibilities

Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
Provide product demonstrations to educate customers on full product capabilities to maximize their experience
Take a customer-first approach: listen and evaluate customer needs, provide appropriate solutions
Achieve sales and customer experience goals and objectives
Provide comprehensive customer onboarding activities; ensure customers understand how to use and manage products/services and gain their consent
Perform operational and administrative tasks
Partner with customer care to resolve customer issues as appropriate
Consistently demonstrate sales excellence and professionalism with integrity and a warm, friendly demeanor to customers and teammates
Comply with all company and retail operational policies and procedures
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

SalesCustomer ServiceProduct DemonstrationsCustomer OnboardingRetail Sales

Questions & Answers

Common questions about this position

What is the pay for the Xfinity Retail Sales Consultant role?

The position pays $24.69+ hourly, consisting of a $17.00/hour base salary plus targeted commission.

Is this a remote position, or do I need to work in a store?

This is an in-store retail role requiring you to stand and move about the store constantly, work a flexible schedule including evenings, weekends, and holidays, and potentially work in alternate stores.

What skills are required for this sales consultant position?

Key skills include product and sales knowledge, customer service with a customer-first approach, achieving sales goals, and demonstrating sales excellence with professionalism and integrity.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation in media and technology, a customer-first approach, operating principles, and employees owning the customer experience while being enthusiastic learners of their products.

What makes a strong candidate for this role?

Strong candidates demonstrate sales excellence, a customer-first mindset, product knowledge, flexibility with schedules including evenings and weekends, and the ability to lift up to 25 pounds while maintaining punctual attendance.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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