Xfinity Retail Sales Consultant at Comcast

Santa Fe, New Mexico, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Understand Comcast's Operating Principles and apply them to job performance
Own the customer experience by prioritizing customers, providing seamless digital options, and turning them into promoters
Be an enthusiastic learner, user, and advocate of Comcast's technology, products, services, and digital tools
Work effectively as a team player, collaborating to achieve big results and being open to new ideas
Participate actively in the Net Promoter System, including huddles, call backs, and elevating customer feedback opportunities
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for employees, customers, investors, and communities
Tech enthusiast who flourishes with learning new things (implied from job fit description)

Responsibilities

Work directly with customers in a retail location, evaluating their potential product needs and making appropriate recommendations
Provide outstanding customer service in all interactions
Help customers interpret and clarify their account statements and pay bills in the store
Solve customer issues, answer questions, assist with accounts, upgrade services, and process requests
Provide expert-level understanding of Comcast products and services for customers
Maintain detailed sales product knowledge, including competitive information
Contribute to a fun and competitive environment by connecting products and services to customers' everyday lifestyles

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesProduct RecommendationsSalesTeamwork

Questions & Answers

Common questions about this position

What is the pay for the Xfinity Retail Sales Consultant role?

The position pays $22.24+ hourly, consisting of a $14.55 base rate plus targeted commission, with uncapped commission potential.

Is this a remote position or does it require working in a store?

This is an in-store retail role where you work directly with customers in a retail location.

What skills are needed for this sales consultant job?

Key skills include providing outstanding customer service, expert knowledge of Comcast products and services, sales product knowledge including competitors, and problem-solving for customer issues.

What is the work schedule like at Comcast for this role?

The role features a 4-day work week.

What makes a strong candidate for this Xfinity Retail Sales Consultant position?

Ideal candidates are tech enthusiasts who enjoy learning new things, excel in customer support, and thrive in a fun, competitive team environment.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

Land your dream remote job 3x faster with AI

Try Jobo Free