Workplace Technology and Support Manager at dunnhumby

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Retail, Customer Data ScienceIndustries

Requirements

Knowledge of end-user systems and support tools
Technical experience with using Workplace Technologies
Ability to lead IT teams and manage performance
Clear communication with both technical and non-technical audiences
Experience with platforms like Microsoft 365, Azure, or Google Workspace
Customer focused and driven to improve employee experience

Responsibilities

Oversee and govern a global Microsoft 365 Enterprise technology estate
Automate provisioning and governance of end-user hardware and software
Lead vendor management to enhance solution quality and cost-efficiency
Drive continuous improvement and change initiatives across IT operations
Drive the adoption of AI to enhance productivity and enrich the work experience
Champion employee and customer experience through technology and coaching
Implement cybersecurity measures to protect data and end-user technologies
Lead a high-performing team, setting clear goals and fostering development
Analyze performance metrics and support data-driven decision-making
Collaborate with stakeholders to resolve issues and deliver integrated solutions
Ensure compliance with technology regulations and manage operational risk
Lead a global team accountable for delivering exceptional end user computing services and support
Oversee the full lifecycle of Windows and macOS client platforms, including endpoint management, automation, configuration governance, and end user productivity tooling
Lead the performance and evolution of the IT Helpdesk and product support functions

Skills

Microsoft 365

Windows

macOS

Endpoint Management

Automation

Configuration Governance

IT Helpdesk

End User Support

IT Service Management

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Remote Work Options

Risks

Departure of key media team member may disrupt dunnhumby's media strategy.

Challenges in integrating startups with enterprises could misalign innovation goals.

Data privacy concerns may arise from partnerships, affecting client trust.

Differentiation

dunnhumby leverages AI to optimize product selection and inventory management.

The company offers a unique Competitive Threat Evaluator for strategic market insights.

dunnhumby partners with startups through its Retail Innovation Network to drive retail tech.

Upsides

Real-time data analytics partnerships enhance dunnhumby's market adaptability.

AI-powered tools position dunnhumby as a leader in competitive retail analysis.

The Retail Innovation Network fosters collaboration, boosting innovation in retail technology.

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