Worklife Resource Associate

The Worklife Resource Associate will provide customer service support to members calling the Worklife department or transferred from other departments, and offer administrative support to the Worklife department. Responsibilities include supporting the provision and use of Worklife, employee assistance, and management consultant resources, determining the purpose of calls through active listening, triaging calls professionally, answering phones, assessing resource needs, reviewing available services, and connecting callers to appropriate services. The associate will accurately document member interactions, provide resources in the moment, identify when members need to connect with a Resource Consultant, recognize crisis situations and connect members to clinical support, utilize internal tools, and perform miscellaneous support functions including administrative duties.