Solar Programs, Customer Support Associate (Remote - US)

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Energy, Utilities, Renewable EnergyIndustries

Requirements

Candidates should possess a bachelor's degree, though it is preferred, and have at least one year of call center or customer phone support experience. They must demonstrate excellent verbal and written communication skills, superior organizational abilities, and proficiency in Microsoft Office Suite. Preferred qualifications include experience with Salesforce and a willingness to work Central time zone business hours. The ability to listen, comprehend, communicate, and resolve moderately complex technical topics is essential, along with a pleasant phone demeanor, professional tone, and the capacity to adapt to unexpected changes. A team player mentality, strong time management and prioritization skills, and personal accountability are also required.

Responsibilities

The Solar Programs, Customer Support Associate will answer inbound calls and respond to voicemails and emails from customers seeking solar program information, rules, procedures, or issue resolution. Responsibilities include maintaining up-to-date knowledge of program guidelines, professionally responding to inquiries, using available resources to answer questions and resolve issues, and escalating and tracking inquiries when necessary. The role also involves collaborating with team members and management on project support activities, responding to inquiries within required service level agreement timeframes, and utilizing Salesforce to track cases. Ad hoc projects may also be assigned.

Skills

Customer Service

Communication

Problem-Solving

Empathy

Active Listening

Data Entry

Knowledge Base Management

Solar Programs

Energy Efficiency

Energy Solutions

Provides market-based energy and environmental solutions

About Energy Solutions

Energy Solutions focuses on creating large-scale environmental impacts through cost-effective solutions for carbon, energy, and water management. The company works with energy providers, government agencies, and businesses to improve their environmental footprint by offering expertise in energy efficiency, demand management, distributed energy resources, and clean transportation. Their approach involves identifying new technologies and collaborating with partners to accelerate market adoption and establish quality standards. Energy Solutions generates revenue by providing market-driven programs that help clients achieve energy savings and comply with regulations. With over 20 years of experience, the company is known for its reliability and commitment to meeting client needs while delivering significant energy savings and environmental benefits.

Oakland, CaliforniaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

Energy, Social ImpactIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Remote Work Options

Paid Sick Leave

Paid Holidays

Paid Vacation

Risks

Emerging startups with advanced technologies increase competition in the clean energy sector.

Potential regulatory changes could impact program offerings and require adjustments.

Rising costs of raw materials may affect pricing strategy and profit margins.

Differentiation

Over 25 years of experience in energy and environmental management solutions.

Strong partnerships with governments to establish quality standards for new technologies.

Focus on market-driven, scalable solutions for significant environmental impact.

Upsides

Increased demand for energy management due to smart grid technology adoption.

Opportunities in clean transportation and carbon management from green hydrogen rise.

Growing corporate sustainability commitments boost demand for energy efficiency services.

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