Workday HCM Senior Manager (Continuous Value Services)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not provided

The Workday HCM Continuous Value Services (CVS) Senior Manager provides expert guidance to the CVS management team and their subsequent team members. This individual will play a key role in helping clients plan and meet their business objectives and ensure successful end user adoption for their Workday post-production support. This individual will provide senior level guidance and delivery of Workday solutions. The Senior Manager will assist the sales team with sales activities, including orals, estimations and Statements of Work (SOWs). This person works closely with Engagement Managers, Project Managers, and Managing Consultants to lead and act as a liaison between the CVS teams and the Director of CVS. This person will assist in identifying business needs, staffing projects, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Requirements

• Experience in Workday HCM, Recruiting, Compensation, Benefits, Talent, Learning, and other cross-functional teams.
• Ability to build credibility with clients and within the company.
• Strong leadership and management skills.
• Experience recruiting, developing, and managing remote teams.
• Understanding of Workday methodologies.
• Ability to identify project needs and develop solutions.

Responsibilities

• Team Leadership & Management:
  • Recruit, develop, manage, and retain a diverse, remote team of managers and consultants.
  • Promote a team-oriented, challenging, and innovative work environment.
  • Lead and manage team on multiple customer engagements.
• Client Engagement:
  • Work closely with engagement/project managers and team members to identify project needs and develop solutions and strategies.
  • Provide clients with expertise around best practices and Workday touchpoints.
  • Ability to help clients work through difficult decisions.
• Sales & Strategy Support:
  • Assist engagement managers in forecasting for project team.
  • Perform role of mentor and coach for people development.
  • Assist with escalations dealing with resourcing or project concerns.
  • Support the RFP response and pursuit process for CVS work (review estimates, SOWs, attend Orals).
• Operational Oversight:
  • Ensure consultants are adhering to the activities, processes and procedures outlined in Workday’s and Cognizant Continuous Value Services methodologies.
  • Drive team and individuals to achieve high customer satisfaction levels and meet utilization targets.
  • Oversee and assist engagement/project managers and team members when needed to identify project needs, reduce risk, and develop solutions and strategies.
  • Assist CVS leadership with oversight responsibility for CVS projects.

Application Instructions

• Not provided in the description