Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Human Insight, Customer Experience, BiotechnologyIndustries

Workday Analyst

Employment Type: Full time

Position Overview

UserTesting is seeking a service-driven and detail-oriented Workday Analyst to support our People Team and cross-functional partners. This role is crucial for maintaining the reliability, security, and performance of Workday, with a specific focus on modules such as Recruiting, HCM, Absence, and Learning. The ideal candidate is a systems thinker who excels at resolving Tier I tickets, empowering stakeholders, and contributing to the scalability of our people systems.

About UserTesting

UserTesting is the leader in human insight, dedicated to helping organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build superior products and experiences by integrating real human perspectives throughout the development lifecycle. Our extensive participant network, AI-powered analysis, expert services, and seamless integrations enable companies to eliminate guesswork, align stakeholders, and prioritize customer needs. Trusted by over 3,000 organizations globally, including 75 of the Fortune 100, UserTesting delivers measurable business outcomes, reduces risk, and fosters confidence in team execution. Joining UserTesting means becoming part of a passionate team committed to transforming how companies understand and connect with their customers.

The Team

You will join our dynamic, remote-first People Team, collaborating closely with Talent Acquisition, HR Operations, and IT. Our team is focused on building a thoughtful employee experience, supported by scalable tools and processes.

Requirements

  • Workday Expertise: Deep experience with Workday, particularly in Recruiting, HCM, Absence, Learning, and Security.
  • HRIS Ticket Resolution: Hands-on expertise in triaging and resolving Tier I HRIS tickets using tools such as Jira or ServiceNow.
  • Workday Configuration: Strong configuration knowledge across business processes, condition rules, calculated fields, and Enterprise Interface Builder (EIBs).
  • Security Management: Experience managing security groups and role-based permissions within Workday.
  • Compliance Familiarity: Understanding of audit protocols and SOX-compliant system practices.
  • Analytical Skills: Ability to analyze ticket trends and recommend scalable improvements.
  • Communication & Documentation: Strong communication and documentation skills, with the ability to effectively enable stakeholders.
  • Proactive Learning: A proactive approach to continuous learning and user training.
  • Adaptability: Comfort with ambiguity and adaptability in a fast-paced, evolving environment.

Bonus Qualifications

  • Workday Pro Certification (Recruiting, HCM, or Security).
  • Experience in a high-growth tech or SaaS company.

Responsibilities

  • Maintain and enhance the Workday system, focusing on Recruiting, HCM, Absence, Learning, and Security modules.
  • Triage and resolve Tier I HRIS support tickets efficiently.
  • Configure Workday business processes, condition rules, calculated fields, and EIBs.
  • Manage Workday security groups and role-based permissions.
  • Analyze ticket trends to identify and implement scalable improvements.
  • Develop and maintain clear documentation for Workday processes and configurations.
  • Empower stakeholders through effective communication and training.
  • Contribute to the continuous learning and improvement of people systems.

Application Process

  1. Meet with a Recruiter
  2. Meet the Hiring Manager
  3. Participate in a Skill Interview and Stakeholder Interview
  4. Offer Stage

Accommodations

At UserTesting, we are committed to providing inclusive and accessible experiences for all candidates. If you require accommodations or adjustments during the application process, please inform us.

Note: We encourage individuals to apply even if they don't meet every single requirement. We value diversity and are committed to building a team with a range of backgrounds, experiences, and perspectives.

Skills

Workday
Human Insight
Customer Experience
Participant Network
AI-powered analysis
Expert Services
Integrations
People Team Support
Reliability
Security
Performance

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters
2007Year Founded
$147.6MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.
Privacy regulations like GDPR may limit UserTesting's data collection capabilities.
Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.
The platform provides rapid, high-quality feedback from a diverse, global audience network.
UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.
The company is expanding its global market presence with new executive appointments.
Growing demand for remote user testing solutions boosts UserTesting's market potential.

Land your dream remote job 3x faster with AI