Workday Analyst

Employment Type: Full time

Position Overview

UserTesting is seeking a service-driven and detail-oriented Workday Analyst to support our People Team and cross-functional partners. This role is crucial for maintaining the reliability, security, and performance of Workday, with a specific focus on modules such as Recruiting, HCM, Absence, and Learning. The ideal candidate is a systems thinker who excels at resolving Tier I tickets, empowering stakeholders, and contributing to the scalability of our people systems.

About UserTesting

UserTesting is the leader in human insight, dedicated to helping organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build superior products and experiences by integrating real human perspectives throughout the development lifecycle. Our extensive participant network, AI-powered analysis, expert services, and seamless integrations enable companies to eliminate guesswork, align stakeholders, and prioritize customer needs. Trusted by over 3,000 organizations globally, including 75 of the Fortune 100, UserTesting delivers measurable business outcomes, reduces risk, and fosters confidence in team execution. Joining UserTesting means becoming part of a passionate team committed to transforming how companies understand and connect with their customers.

The Team

You will join our dynamic, remote-first People Team, collaborating closely with Talent Acquisition, HR Operations, and IT. Our team is focused on building a thoughtful employee experience, supported by scalable tools and processes.

Requirements

• Workday Expertise: Deep experience with Workday, particularly in Recruiting, HCM, Absence, Learning, and Security.
• HRIS Ticket Resolution: Hands-on expertise in triaging and resolving Tier I HRIS tickets using tools such as Jira or ServiceNow.
• Workday Configuration: Strong configuration knowledge across business processes, condition rules, calculated fields, and Enterprise Interface Builder (EIBs).
• Security Management: Experience managing security groups and role-based permissions within Workday.
• Compliance Familiarity: Understanding of audit protocols and SOX-compliant system practices.
• Analytical Skills: Ability to analyze ticket trends and recommend scalable improvements.
• Communication & Documentation: Strong communication and documentation skills, with the ability to effectively enable stakeholders.
• Proactive Learning: A proactive approach to continuous learning and user training.
• Adaptability: Comfort with ambiguity and adaptability in a fast-paced, evolving environment.

Bonus Qualifications

• Workday Pro Certification (Recruiting, HCM, or Security).
• Experience in a high-growth tech or SaaS company.

Responsibilities

• Maintain and enhance the Workday system, focusing on Recruiting, HCM, Absence, Learning, and Security modules.
• Triage and resolve Tier I HRIS support tickets efficiently.
• Configure Workday business processes, condition rules, calculated fields, and EIBs.
• Manage Workday security groups and role-based permissions.
• Analyze ticket trends to identify and implement scalable improvements.
• Develop and maintain clear documentation for Workday processes and configurations.
• Empower stakeholders through effective communication and training.
• Contribute to the continuous learning and improvement of people systems.

Application Process

1. Meet with a Recruiter
2. Meet the Hiring Manager
3. Participate in a Skill Interview and Stakeholder Interview
4. Offer Stage

Accommodations

At UserTesting, we are committed to providing inclusive and accessible experiences for all candidates. If you require accommodations or adjustments during the application process, please inform us.

Note: We encourage individuals to apply even if they don't meet every single requirement. We value diversity and are committed to building a team with a range of backgrounds, experiences, and perspectives.