Principal Product Marketing Manager, AI
Hightouch- Full Time
- Senior (5 to 8 years)
Salary: Location Type: Remote (US) Employment Type:
Glia's award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking, and relationship building are enhanced with technology, magical moments happen.
Glia is experiencing rapid growth as a leader in AI for customer interactions, and we're seeking a visionary and results-driven VP/SVP of Product Marketing to lead our Product Marketing team and join our dynamic Marketing organization. This is a remote role, open to candidates anywhere in the US, allowing us to find the very best talent. Our team is composed of world-class professionals dedicated to showcasing the immense value Glia delivers to its clients. We combine creative innovation with a data-driven approach to modern marketing.
We are searching for a VP/SVP of Product Marketing who will be instrumental in defining and executing the go-to-market strategy for Glia’s AI-powered solutions. This critical leadership role demands a blend of strategic foresight, exceptional leadership, and hands-on tactical execution. You will report directly to the Chief Marketing Officer and work closely with our Product, Sales, and especially our Go-to-Market (GTM) and GTM Strategy teams to spearhead the positioning, messaging, and programs essential for accelerating our business growth, pipeline generation, and revenue. This position requires a deep understanding of the B2B CCaaS and AI landscape, and a proven track record of promoting complex solutions to financial institutions.
Digital customer service solutions for banks
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.