VP of Customer Success | Housing at EliseAI

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Housing, Real EstateIndustries

Requirements

Extensive experience in scaling customer success functions within a SaaS company with 9 figures of revenue
Strong analytical and strategic thinking skills, with the ability to manage high-level conversations with internal and external stakeholders
Proven track record of fostering long-term customer relationships and enhancing customer satisfaction
Deep understanding of customer success metrics and the ability to link these to business outcomes
Ability to work autonomously in a fast-paced environment
Willingness to work in person at our office 4-5 days a week

Responsibilities

Define and execute a long-term vision for Customer Success that aligns with EliseAI’s overall business objectives
Lead a high-performing team, setting clear goals and fostering a culture of accountability, growth, and customer-centricity
Serve as a trusted partner to our most strategic customers, including national real estate portfolios
Actively engage in executive-level conversations to drive alignment between EliseAI’s platform capabilities and customer business outcomes
Own revenue retention and growth across the customer base; partner with Sales and Revenue leaders to develop and execute comprehensive account strategies that increase product adoption and upsell/cross-sell opportunities
Oversee the customer journey from onboarding through renewal, ensuring seamless implementation and long-term engagement
Ensure consistent delivery of exceptional experiences across touch points
Develop and refine scalable systems for monitoring customer health; proactively identify risk signals and lead cross-functional efforts to address and eliminate churn risk
Work closely with Product and Engineering to provide voice-of-customer insights, influence product roadmap prioritization, and drive adoption of new features and functionality
Build mechanisms to capture and act on customer feedback
Drive programs that turn satisfied customers into advocates and referenceable partners
Hire, mentor, and retain top talent; design and implement org structures and processes that support rapid scale without sacrificing quality

Skills

Key technologies and capabilities for this role

Customer SuccessTeam LeadershipStrategic PlanningRevenue RetentionAccount ManagementCustomer OnboardingProduct AdoptionExecutive EngagementUpsellCross-sell

Questions & Answers

Common questions about this position

What is the salary for the VP of Customer Success role?

This information is not specified in the job description.

Is this position remote or onsite?

The position is onsite.

What experience is required for this VP role?

Extensive experience in scaling customer success functions within a SaaS company with 9 figures of revenue is required, along with strong analytical and strategic thinking skills.

What is the company culture like at EliseAI?

EliseAI fosters a culture of accountability, growth, and customer-centricity, with a focus on working hard on impactful problems in housing and healthcare.

What makes a strong candidate for this VP of Customer Success position?

Candidates with extensive experience scaling customer success in large SaaS companies and strong strategic skills for executive conversations will stand out.

EliseAI

Conversational AI solutions for businesses

About EliseAI

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.

New York City, New YorkHeadquarters

2017Year Founded

$138MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries

201-500Employees

Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Risks

Increased competition from companies like Colleen AI and Funnel may erode market share.

Expansion into healthcare faces challenges due to regulatory requirements and integration issues.

Reliance on proprietary technology poses risks if competitors develop superior solutions.

Differentiation

EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.

The platform handles 50% of tour appointments, with 27% scheduled after business hours.

EliseAI supports multiple languages, enhancing its utility in diverse markets.

Upsides

EliseAI's Series D funding of $75M boosts its market expansion and product development.

The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.

Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.

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