VP, Emerging Markets Leader at Voya Financial

Hartford, Connecticut, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

15+ yrs. experience in financial services, preferably in Retirement
Bachelor's degree or equivalent experience required, MBA a plus
In-depth knowledge of Retirement products and services
Strong leadership skills with experience in growing a high performance team
Proven client relationship management experience in client retention

Responsibilities

Manage overall activities of staff responsible for maintaining and enhancing existing defined contribution client relationships, including education on the availability of investment products and cross-selling new products
Develop and lead strategy and analysis in support of business decisions related to service model enhancements and client/advisor retention and satisfaction
Execute on defined goals and plans related to retention and expansion of solutions sets with existing clients
Lead the development and continuous improvement of cross-product client solutions, processes, and engagement models to drive sales objectives and growth, client retention, participant outcomes, fee based revenue growth
Develop and deliver appropriate client service measures that drives the organization to achieve goals; develops processes in support of goals
Lead regional relationship managers in developing and executing proactive, creative, and ongoing contact initiatives intended to identify and satisfy client and advisor needs
Strengthen existing and build new client and advisor relationships, respond to requests and inquiries and facilitate product expertise involvement, as needed
Work to enhance the company’s position in the marketplace; identify and recommend Industry best practices, deploy action plans to evolve business models and technologies
Lead integration of client-facing technology with external clients, advisors and internal product specialists, including training, data management and reporting
Coordinate relationship management activities with the sales, marketing, plan administration, and operations functions
Manage expenses and identifies improvement opportunities across service teams
Liaise with stakeholders, risk, compliance, and product teams to ensure a consistently excellent client experience
Foster an environment of ownership and accountability and empowers team members to make effective decisions
Provide leadership to management team including performance coaching and development opportunities to build a strong team to meet the demands of a constantly changing business and operating environment

Skills

Key technologies and capabilities for this role

LeadershipClient Relationship ManagementDefined Contribution PlansNQ PlansBusiness StrategyClient RetentionCross-SellingInvestment ProductsService Model DevelopmentTeam Management

Questions & Answers

Common questions about this position

What is the employment type for this VP, Emerging Markets Leader position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What leadership skills are required for this role?

The role requires strong leadership to manage staff, develop and lead strategies for client retention and satisfaction, lead regional relationship managers, and execute on goals for business growth.

What is the company culture like at Voya Financial?

Voya Financial emphasizes a purpose-driven culture focused on fighting for financial opportunities, valuing differences, fostering an inclusive environment where employees bring their whole selves to work, and committing to bold action.

What makes a strong candidate for the VP, Emerging Markets Leader role?

A strong candidate will have proven leadership in managing client relationships in defined contribution and NQ plans, experience in strategy development for retention and growth, and skills in cross-selling products and integrating client-facing technology.

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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