VP, Customer Led Solutions at Prologis

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Logistics, Supply ChainIndustries

Requirements

10+ years’ real estate or logistics experience in operations or a customer-facing/relationship manager role
Demonstrated capability to support and close transactions, including experience with creative deal structure and complex negotiations
Strong relationship management skills, including demonstrated excellence in balancing the needs of both external and internal customers for the best overall outcome
Proven track record of managing and growing global multi market customers across multiple business lines
Passion for our customers and for delivering a truly differentiated customer experience that drives loyalty and continued growth
Strong organizational skills with ability to work effectively in a deadline oriented multi-tasking environment
Flexible to respond quickly and positively to shifting demands and opportunities
Knowledge/expertise in the supply chain/logistics field a plus
Team player with a broad view of both internal partners and external clients
Strong accountability and self-starter mentality
Ability to work with grace under pressure, thriving in a fast-paced environment
BA/BS degree preferred, (MBA a plus)
Proficiency in additional languages beyond English is considered an asset

Responsibilities

Help manage and grow global customer account relationships across the Americas region
Work closely and build relationships with existing and potential customers’ Real Estate, Supply Chain, and Operations groups to identify new real estate and alternative revenue opportunities (business development)
Perform and support transaction management, customer portfolio research, due diligence, and direct customer interaction
Work collaboratively with the CLS team and internal customers to create win-win outcomes
Create and execute key customer strategies
Leverage Prologis’ global platform and our systems (including Salesforce CRM) to effectively work with external and internal customers
Use customer knowledge to provide input and suggestions for improving the customer experience in ways that truly differentiate Prologis from our competitors
Stay current on logistics and transportation trends and provide internal updates as needed
Support customer led innovation and CX programming by identifying customers for potential pilot programs and internal stakeholder management and buy-in

Skills

Key technologies and capabilities for this role

Business DevelopmentRelationship ManagementTransaction ManagementDue DiligenceCustomer Portfolio ResearchSalesforce CRMReal EstateSupply ChainAccount ManagementStrategic Planning

Questions & Answers

Common questions about this position

What experience is required for the VP, Customer Led Solutions role?

Candidates need 10+ years of real estate or logistics experience in operations or a customer-facing/relationship manager role, with a proven track record of managing and growing global multi-market customers across multiple business lines.

What key skills are needed to succeed in this position?

The role requires demonstrated capability to support and close transactions with creative deal structure and complex negotiations, strong relationship management skills, and the ability to balance needs of external and internal customers.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the Customer Led Solutions team focus on?

The team drives Prologis’ focus on creating a truly differentiated experience in a traditionally transaction-driven industry by acting as a trusted advisor, solving complex customer challenges through trust, empathy, creativity, and clear communication.