VP, Client Partner at Critical Mass

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, AdvertisingIndustries

Requirements

12+ years of Client Services experience in marketing, advertising, or consulting disciplines
Strong oral and written communication and presentation skills
Demonstrated understanding of planning and building digital experiences, eCommerce technology, analytics, content management, high level understanding of AEM and digital marketing
Proven ability to manage complex teams and client relations
Strong leadership skills to motivate your team
Outstanding attention to detail
Ability to react quickly, assess, and implement solutions
Based in New York (not open to remote); expected to work from office a minimum of 3 days a week

Responsibilities

Direct all aspects of your clients’ business
Proactively identify and cultivate organic growth opportunities within existing client relationships
Own and drive revenue targets, ensuring consistent growth across your line of business
Operate with an entrepreneurial mindset – leading your team and clients toward innovation and business impact
Inspire and empower both direct and extended teams through clear vision, mentorship and leadership
Champion excellence by ensuring all output meets Critical Mass’s high standards of quality and creativity
Stay ahead of the curve by continuously exploring emerging trends in digital, AI and other emerging innovation
Lead your team by understanding capabilities, managing performance and setting a strong example
Strengthen client relationships by delivering on business objectives and client targets
Contribute to agency growth through knowledge sharing, best practices, and succession planning
Balance client priorities with agency goals
Uphold and advocate for Critical Mass’s values and standards
Ensure thoughtful and timely completion of performance reviews
Foster collaboration, initiative and adherence to agency values
Support team development through coaching and career planning
Align financial and operational goals with the Executive Team
Oversee strategic planning, fiscal management and organizational operations
Drive account growth by expanding the client base and representing the agency externally

Skills

Key technologies and capabilities for this role

Client Relationship ManagementTeam LeadershipStrategic PlanningBusiness DevelopmentRevenue GrowthDigital InnovationAI TrendsPerformance ManagementMultidisciplinary Team ManagementKnowledge Sharing

Questions & Answers

Common questions about this position

Is this position remote or based in a specific location?

This position is based in New York and not open to remote.

What experience is required for this VP, Client Partner role?

You need 12+ years of Client Services experience in marketing, advertising, or consulting disciplines.

What key skills are needed for this position?

Required skills include strong oral and written communication and presentation skills, demonstrated understanding of planning and building digital experiences, eCommerce technology, analytics, content management, high level understanding of AEM and digital marketing, proven ability to manage complex teams and client relations, strong leadership skills, outstanding attention to detail, and ability to react quickly, assess, and implement solutions.

What is the company culture like at Critical Mass?

The culture emphasizes a structured approach to business and client services that reflects the agency's capabilities, upholding and advocating for Critical Mass’s values and standards, fostering collaboration, initiative, high energy, morale, and dedication in teams.

What makes a strong candidate for this role?

A strong candidate has 12+ years of client services experience, seasoned leadership skills to build high-performing teams, tact and good judgement in interactions, curiosity like a senior strategist, and expertise in digital experiences, eCommerce, and managing multidisciplinary teams.

Critical Mass

Digital experience design and marketing agency

About Critical Mass

Critical Mass is a digital experience design agency that creates engaging digital solutions for clients in various industries, including automotive, finance, healthcare, and retail. The agency focuses on delivering tailored digital strategies, user experience (UX) design, and technology solutions. Their services encompass website design and development, digital marketing campaigns, social media management, and data analytics. Critical Mass differentiates itself from competitors through its collaborative approach, working closely with clients to co-create solutions that resonate with their target audience. The company aims to simplify complex digital challenges and provide user-friendly solutions while nurturing talent through programs like the Critical Mass Artist In Residence (CM AIR) and Trailhead.

Calgary, CanadaHeadquarters

1996Year Founded

$238KTotal Funding

M_AND_ACompany Stage

Data & Analytics, Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Professional Development Spending Account that can be used for conferences, courses, subscriptions, books

Competitive pay and benefits

Match charitable donations up to $100USD

Flexible, reasonable work-from-home arrangements whenever possible

Risks

Emerging digital agencies in Canada threaten Critical Mass's market share.

Rebranding with BlackSquare may misalign with Diageo's brand vision, affecting collaborations.

Public health disinformation focus may attract scrutiny, impacting reputation in studied regions.

Differentiation

Critical Mass excels in advanced UX design and data analytics.

The company specializes in voice interface design and AI-driven customer interactions.

Critical Mass offers integrated marketing communications and omnichannel strategies.

Upsides

Increased demand for personalized digital experiences boosts Critical Mass's core services.

The rise of e-commerce aligns with Critical Mass's expertise in digital identity solutions.

Growing digital ad expenditure in Canada expands the market for Critical Mass's services.

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