Job Description: Account Manager

Salary:

• California: $72,000 - $95,000 USD
• New York: $72,000 - $95,000 USD
• Washington: $68,000 - $88,000 USD
• Colorado: $65,000 - $84,000 USD
• Texas: $65,000 - $84,000 USD
• North Carolina: $60,000 - $78,000 USD (Exact compensation may vary based on skills, experience, and location.)

Location Type: Not Specified

Employment Type: Not Specified

What We Do

Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users.

Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.

Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!

About the Role

As Roo expands its platform to multiple territories, we are looking to add a fantastic Account Manager to help support and grow a selected number of cities this year and beyond. This position will report to the Manager, Vet Account Managers and will be a vital role in supporting our most important Roo users.

What You’ll Do

• Provide support for retaining our core vet users on the platform after they have been handed off from the Business Development team.
• Assist veterinarians in fulfilling shifts that align with their schedules, preferences, and financial goals.
• Help to fulfill needed relief shifts through vet network knowledge.
• Retain and grow the shift volume of a set group of full-time relief vets.
• Ensure Top Vet users remain actively engaged & happy with Roo platform.
• Manage Veterinarian's general inquiries.
• Proactively address any "rainy-day" scenarios and resolve any user issue or inquiry promptly, working with client support.
• Plan and host Dinners with our top-performing Veterinarians.

What You’ll Bring

• Expertise: Fostering relationships, growing your book of business, and retaining clients.
• Sales Experience: Strong background in sales.
• Data Analysis: Proficient in analyzing data to make informed and effective decisions.
• CRM Proficiency: Ability to utilize our CRM tools (Hubspot and Zendesk) to track user acquisition progress.
• Proactivity: Staying ahead of the curve in day-to-day work.
• Communication Skills: Strong written and verbal communication skills (a written prompt will be part of the interview process).
• Organization: Organized, yet able to juggle multiple tasks.
• Teamwork: Ability to work with different teams, including remote team members.
• Business Acumen: Ability to understand business needs and identify ways to grow.
• Experience: Experience in startup or high-growth environments preferred.
• Industry Knowledge: Knowledge of working with DVMs and veterinary hospitals is a plus.
• Travel: Occasional travel required for conferences and Vet dinners.
• Attitude: Positive, can-do attitude!

Core Values

Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life:

• Bias to Urgency
• Drive Measurable Impact
• Seek Understanding
• Solve Customer Problems
• Have Fun!

What to Expect from Working at Roo!

For permanent, full-time employees, we offer:

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with the base medical plan covered at 100%, with optional premium buy-up plans.
• 401K.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team-building events.