Vendor Manager (Contact Center) at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Marketplace, Contact CenterIndustries

Requirements

Has 5+ years’ experience with a previous track record of operations or vendor management with outsourced third parties
Has experience of million-dollar contract administration and relationship management
Is detail-oriented and action-oriented, with experience in working in cross-functional projects
Takes personal accountability for the quality and accuracy of their work
Has a solid analytical background (e.g. Excel pivot tables and INDEX MATCH)

Responsibilities

Responding to and resolving issues and escalations related to partner activity, or performance
Maintaining our contracts, ensuring any changes are updated in an accurate and timely manner
Hosting regular vendor meetings, which includes owning monthly/quarterly reviews
Exploring opportunities throughout the contract lifecycle to reduce cost, or improve outcomes
Developing vendor scorecards to monitor performance and owning specific improvement plans
Accurately tracking, reconciling and reporting vendor spend through robust purchase order governance, ensuring the relevant stakeholders remain informed of all activities
Owning projects and leading updates for the leadership team and senior stakeholders on progress
Contributing to Deliveroo’s long term tooling/vendor strategy - working within a team to achieve a specific departmental or company goal
Helping define targets, KPIs and goals for the team, and prioritising own goals
Take on the rotational Manager on Call duty, serving as First level escalation for our global operations

Skills

Vendor Management

Contract Management

Financial Reconciliation

Stakeholder Management

Performance Monitoring

Scorecard Development

Purchase Order Governance

Project Management

KPI Definition

Escalation Resolution

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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