UX Researcher at Etsy

New York, United States

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$109,000 – $141,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, MarketplaceIndustries

Requirements

Candidates should have a proven ability to conduct professional-quality user experience research using both qualitative and quantitative methods. They must demonstrate an in-depth understanding of a range of user research methodologies and possess strong collaboration skills. This role is for candidates based in the United States, with a preference for those living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area.

Responsibilities

The UX Researcher will partner with product managers, designers, engineers, and marketers to guide product development and refinement. They will independently define project scope, manage a research portfolio of foundational and evaluative insights, and conduct user research studies with Etsy buyers and sellers. The role involves collaborating with other researchers and data analysts, sharing findings and recommendations to drive business goals, and promoting user research methodologies across the company.

Skills

UX Research

Qualitative Research

Quantitative Research

User Experience Research

Product Research

Data Science

Methodological Rigor

Empathy

Curiosity

Etsy

Global online marketplace for handmade goods

About Etsy

Etsy is an online marketplace that connects buyers with sellers of handmade, vintage, and unique goods. The platform allows individual artisans, crafters, and small business owners to list a variety of products, such as jewelry, clothing, home decor, and personalized gifts. Etsy's marketplace is distinct because it focuses on one-of-a-kind items that are often not available in regular retail stores. The company generates revenue through transaction fees, listing fees, and optional advertising services that sellers can use to enhance their visibility. Additionally, Etsy offers subscription packages that provide sellers with advanced tools and analytics to help them grow their businesses.

New York City, New YorkHeadquarters

2005Year Founded

$89.2MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

100% paid medical, dental, and vision coverage for employees and their eligible dependents

Life, AD&D, & supplemental long-and short-term disability insurance

Matching 401(k)

Generous PTO policy

Paid sabbatical program

Charitable contribution match

Volunteer time off

Risks

Emerging marketplaces like DishDivvy could draw away Etsy's customer base.

Klarna's payment option might lead to increased consumer debt and backlash.

Increased competition from new sellers may arise due to the rise in women entrepreneurs.

Differentiation

Etsy focuses on handmade, vintage, and unique items, unlike traditional e-commerce sites.

The platform supports small business owners and artisans, fostering a creative marketplace.

Etsy's global reach connects diverse buyers and sellers of one-of-a-kind products.

Upsides

Etsy's investment in DishDivvy could diversify its marketplace offerings.

Klarna's Buy Now, Pay Later option may boost Etsy's average order values.

The rise in women entrepreneurs aligns with Etsy's focus on small business owners.

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