UX Researcher II

Argentina

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Software, AI & Machine Learning, AI, Customer ExperienceIndustries

Requirements

Candidates should possess 2-4 years of UX research experience and a portfolio demonstrating the ability to plan, execute, and impact research on shipped products. Experience with various research methodologies and the capacity to select appropriate methods for specific questions are essential, along with growing autonomy and the ability to manage project timelines and priorities.

Responsibilities

The UX Researcher II will independently plan and execute research studies using diverse qualitative and quantitative methods for key product features, owning the entire research process from goal definition to presenting synthesized findings. Responsibilities include focusing on AI-specific research questions such as user trust in algorithms, comprehension of AI-driven decisions, and personalization experiences, while collaborating closely with cross-functional teams to ensure insights are understood and acted upon, and effectively communicating findings to stakeholders.

Skills

UX Research

User Research

Qualitative Research

Quantitative Research

Machine Learning

Product Development

Design

Product Management

Engineering

Customer Experience

Financial Software

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters

2013Year Founded

$199.9MTotal Funding

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.

Consumer privacy regulations like GDPR could impact TrueML's operations significantly.

Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.

TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.

True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.

Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.

Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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