[Remote] Senior UX Researcher, Customer & Partner Experiences at ServiceNow

San Diego, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Artificial IntelligenceIndustries

Requirements

Candidates must have solid experience in applying customer-centered research techniques to product definition and designs, with a portfolio showcasing research that influenced insights or experiences. They should also have experience in defining, planning, and executing research studies using quantitative and/or qualitative methods, and experience leveraging or critically thinking about how to integrate AI into work processes. Preferred qualifications include over 5 years of customer-centered research experience, experience developing insightful questions for technical and business users, deeper knowledge of UI design and usability evaluation, experience with online surveys and qualitative research, excellent presentation skills, and the ability to learn new technical concepts quickly.

Responsibilities

The Senior UX Researcher will represent customer needs across the product and design lifecycle, applying appropriate research techniques to understand customer needs and define user types, use cases, and UX opportunities. They will partner with Product Managers and Designers to influence product strategy and roadmaps, validate features through participatory design and usability testing, and analyze qualitative and quantitative data to generate actionable insights. Responsibilities include communicating findings through artifacts such as user segments, persona frameworks, jobs to be done, user journeys, and task analyses.

Skills

UX Research

Qualitative Research

Quantitative Research

Usability Testing

Persona Development

Jobs to be Done

User Journeys

AI Integration

Product Strategy

Design Validation

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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