Senior UX Researcher
DemandbaseFull Time
Senior (5 to 8 years)
Candidates should have 6-8 years of experience in UX research, including leading studies independently in cross-functional product teams. A deep understanding of research methodologies, including usability testing, diary studies, user interviews, ethnographic studies, and surveys, is required, with experience in mixed-methods being a plus. Proven ability to translate research insights into clear, impactful storytelling for technical and non-technical audiences, strong experience collaborating with product managers, designers, and engineers, and experience working with digital platforms, ideally in e-commerce, marketplace, or enthusiast communities are essential. Experience using tools such as UserTesting, Dovetail, Optimal Workshop, Figma, Qualtrics, or similar is necessary. A Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related field is required, with an advanced degree being a plus. The candidate must be a strategic thinker with excellent project management skills and comfort working in fast-paced, ambiguous environments, possessing a passion for user-centered design and improving complex workflows or specialized user journeys.
The Staff UX Researcher will lead and execute user experience research from planning to execution, applying a mix of qualitative and quantitative methods to answer product, design, and business questions. They will deliver compelling, actionable insights that shape product strategy, user flows, interaction models, and new feature development. The researcher will collaborate closely with product managers, designers, engineers, and data analysts to embed user insights throughout the product development lifecycle. They will also establish UX research best practices and processes that scale across multiple teams and workstreams, drive generative and evaluative research to support design decisions across web and mobile platforms, and represent the voice of the user across different product lines, with a focus on both novice and advanced collectors. The role involves championing a culture of user-centricity across Collectors and advocating for accessibility, inclusivity, and usability.
Authenticates and grades collectibles items
Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.